Versatile Senior Manager specializing in Facilities & administration and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Sr. Manager Facilities & Administrations
Advance India Projects Ltd (AIPL)
01.2024 - Current
Real Estate and Construction Management
Project Management & Energy Management
Facility and People Management
Retail Operation and Maintenance Management
MIS
Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures.
Build and maintain strong relationships with tenants, vendors, and contractors.
Identify and implement strategies to drive foot traffic and increase sales for tenants.
Working on collection, debtors, creditors to ensure smooth fund & cash flow.
Serving as the backbone of the facility, with wide range of responsibilities, from managing contracts to keeping the day-to-day operations—including facilities and equipment, M&E matters, housekeeping, conference rooms—in tip-top shape
To maintain all records related to the performance of facility management operations at site. Developing MIS reports for our management team & leading the monthly progress meeting.
To train team members in all quality policies and procedures. Every now and then, in reviewing the performance of our staff and conducting performance appraisals.
Maintaining HSE records and audit reports for management, ensuring all safety precautions and measures are adhered to by staff.
To bring maximum value through excellent service delivery, advising the client on future maintenance budgets, defining terms and conditions, operational scope, and documents for annual maintenance contracts. To carry out comparative analysis and make recommendations to the client on the most appropriate subcontractors.
Directed facilities management initiatives that enhanced operational efficiency and improved service delivery across retail locations.
Implemented cost-control measures that reduced operational expenses while maintaining high standards of facility maintenance and safety.
Led cross-functional teams to develop and execute strategic operational plans, driving alignment with corporate objectives and customer satisfaction.
Oversaw vendor management and procurement processes, ensuring optimal supply chain performance and adherence to budgetary constraints.
Led strategic initiatives to optimize facilities management, enhancing operational efficiency and reducing downtime across multiple retail locations.
Implemented comprehensive maintenance programs that improved building safety standards and increased compliance with industry regulations.
Directed cross-functional teams to execute retail operational strategies, resulting in streamlined processes and improved customer service delivery.
Analyzed operational performance metrics to identify areas for improvement, driving initiatives that increased overall productivity and team performance.
Senior Facilities Manager
Cushman & Wakefield (Brookfield Properties)
04.2023 - 01.2024
The following are the Scope of Service at Site.
Real Estate and Construction Management
Project Management & Energy Management
Facility and People Management
Operation and Maintenance Management
MIS
Financial Management
Retail Leasing and Consultancy
Environment Health and Safety Management
Audits: BSC, ISO, PWC, BAM
Duties And Responsibilities
Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupant’s satisfaction.
To coordinate events, address issues of Occupants well in time and ensure Occupant’s retention.
To coordinate and associate closely with leasing to enhance Occupancy
Direct the budgeting process for all Operational and Capital expenditure & renovations.
Develop systems and procedures that ensure the safety of team members, employees, plant, machinery and property.
Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.
Develop & Implement the annual plan using customers and management inputs framework, linking the department’s objectives to the unit’s overall strategy.
Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards/efficiency/productivity levels that have been set for the unit.
Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check.
Actively Participated in BSC, BAM, PWC and ISO Audits.
Led facility operations by implementing cost-saving strategies that improved efficiency and enhanced service delivery across multiple sites.
Developed and executed comprehensive maintenance schedules, ensuring optimal performance of facility systems and reducing downtime significantly.
Managed vendor relationships, negotiating contracts that achieved favorable terms and improved service quality for facility management.
Oversaw compliance with safety regulations, resulting in a reduction of incidents and promotion of a safer work environment for all employees.
Estate Manager (Facilities & Technical)
Vatika Groups Ltd (Enviro)
03.2021 - 03.2023
Responsible for planning, coordinating and controlling day to day maintenance activities of common facilities in the designated project within approved processes and procedures adhering to the budgetary boundaries.
Maintaining cordial relations with RWAs as well as individual residents in person.
Facility operations/ general administration of Signature Global housing projects
In Operations & Maintenance of the entire Residential Complex
Manage a team of Facility Executive, Multi-technicians, outsourced Security, Housekeeping and Horticulture staff and ensure desired quality of work
Output Resolution of complaints from residents (inside the flats and Common area)
Monitor Preventive Maintenance schedules/timely completion of routine maintenance(Daily, Weekly& Monthly)
Asset management and tracking of AMCs Ensure desired work output from outsourced vendors of Security, Housekeeping, Horticulture.
Manage AMCs through third party vendors (Lifts, DGs, CCTV/Access control, STP, Piped Gas supply, Gym, Pest Control, Electrical panels)
Preparation of Common Area Maintenance charges and timely recovery of monthly bills of maintenance Management of Club house.
Handle various admin issues related to Security, control of visitors/labors, parking of vehicles
Manage relations with residents and handle their daily requirements.
Represent the company while interacting with RWA officials/residents for smooth Functioning of facilities provided at the complex Conflict management
Manage conflicts among residents and site staff.
Responding appropriately to emergencies or urgent issues arise
Training of site team prepare and submit various MIS and reports as per given TATs
Developed and implemented maintenance schedules for facilities, ensuring optimal functionality and reducing downtime across properties.
Oversaw vendor management and contract negotiations, enhancing service delivery and maintaining cost efficiency for facility operations.
Led a team in the execution of preventative maintenance programs, significantly improving asset longevity and operational reliability.G
Collaborated with cross-functional teams to streamline facility-related processes, resulting in improved workflow and resource allocation.ur
Campus manager (Facilities & Administration)
Jones Lang Lasalle Property Consultants Ltd
09.2014 - 02.2021
General Administration & Management:
Client & Business Unit Liaison
Team management including Vendor team (onsite personnel)
Prepare, submit and review Monthly Report to client
Preparation and submission of management reports/analysis as and when required by client
Expense tracking oversight and invoice management
Assistance to Client - FM for preparation of Annual Budget
Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual
Electromechanical- electromechanical team deployed at site are responsible for upkeep and maintenance of several electrical equipment’s as well as carpentry, painting and plumbing related issues.
Housekeeping & Hospitality activities
Maintaining a checklist for all electrical equipment’s such as UPS, electrical panels, PAC units, split units, BMS, access control.
A regular checking and maintenance schedule is maintained for all electrical equipment’s
Closely monitor the AMC for all the electrical equipment in terms of service frequency and quality and contract renewal
Monitoring the day to day activity and schedule of electrician, plumber and carpenter
Ensuring that all electrical equipment’s are in perfect and healthy condition
In case of breakdown ensure speedy identification and rectification of fault, if the fault is out of scope then contact the concern vendor immediately.
Preparing all the reports and documents including monthly management report, weekly report, daily report etc.
As per the requirement of client, manage all the task regarding soft skill report as well as administration.
Manage the Dispatch, Helpdesk, and Front office Management and keep the track myself as per smooth functioning of the organization.
Not only admin & Technical but also report to senior authority regarding Compliance documents.
Monitoring the quality of pest control in terms of usage of chemicals, frequency of usage of chemical’s
Ensuring the efficient handling of all request/ complain at help desk & timely closing of them.
Handling manpower efficiently and take care of issues like minimum wage, bonus, overtime etc.
Day to day basis communication with vendors for servicing and maintenance of coffee machine, water cooler machine etc.
Representing IPMSL to the client and holding meetings regarding any technical issues, operation related issues, special requests etc.
For appreciating the staff, prepare a task responsibilities report by ranking as per their current performance of every month.
Developed comprehensive maintenance schedules and protocols, resulting in improved facility uptime and reduced operational disruptions.
Led a team in the execution of safety compliance audits, ensuring adherence to regulations and enhancing workplace safety standards.
Implemented energy-saving initiatives across facilities, contributing to significant reductions in operational costs and increased sustainability.
Coordinated vendor relationships and contract negotiations, optimizing service delivery and streamlining facility management operations.
Education
Executive MBA - Business Administration And Human Resources
Utkal University
Odisha
01.2017
Bachelor of Engineering - Electrical And Electronics