Aditya Ram Balaji
Senior Technical Projects Analyst
Chennai,TN
Summary
Dedicated to supporting business operations through project coordination and delivering exceptional value to end customers. Focused on fostering a positive and productive work environment by effectively communicating with team members, setting clear goals, and monitoring performance. Demonstrated track record as a detail-oriented team player with strong organizational skills, adept at managing multiple projects simultaneously with a high degree of accuracy and success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Interoperability Solutions Consultant
Athenahealth
11.2024 - Current
- Performed proof of concept demonstrations, instructing potential customers on benefits of athenaone
- Recommended specific solutions to customers based on unique technical requirements of each.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Designed post-sale training curriculam to educate customers on use and maintenance.
- Collected customer satisfaction data via surveys and other measures.
- Developed post-sale technical processes for installation and technical support.
- Communicated with management and upstream stakeholders to integrate customer feedback into future promotional efforts.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Defined and described logistics of proposed projects to customers.
- Performed detailed research of customer business structures to accurately tailor solutions to unique needs of each.
- Enhanced customer experience by gathering feedback on solution performance, identifying areas for improvement, and collaborating with product teams to address concerns promptly.
- Championed the adoption of innovative technologies within our company''s solution offerings, ensuring our clients stay at the forefront of industry advancements.
- Created detailed documentation for each project, ensuring seamless handover to support teams upon completion.
- Served as a trusted advisor for clients, providing strategic insights and recommendations based on in-depth analysis of their unique challenges and opportunities.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Conducted thorough market research and analysis to identify emerging trends, informing the development of innovative solution offerings.
- Managed complex projects from inception to completion, ensuring timely delivery and meeting all client requirements.
- Built strong relationships with existing clients, fostering trust and maximizing opportunities for upselling or crossselling.
- Delivered high-quality presentations and demonstrations, showcasing the value of proposed solutions to prospective clients.
- Provided expert guidance and support throughout the implementation process, resolving any technical issues promptly and efficiently.
- Leveraged extensive product knowledge to conduct training sessions for both internal team members and external clients.
- Increased productivity by collaborating with management to develop process improvements.
Senior Technical Projects Analyst
Athenahealth Pvt Ltd
06.2023 - Current
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and optimized SQL queries to extract and manipulate data from relational databases.
- Conducted comprehensive data analysis using SQL and Excel to identify trends, patterns, and outliers in business data.
- Prepared and presented reports to management, highlighting key findings and recommendations for process improvement.
- Participated in cross-functional projects to streamline business processes and improve operational efficiency.
- Used SQL predominantly investigating information in the healthcare spectrum, which includes pulling specific information from a broad volume of data and to scrutinize team metrics.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks, and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
- Maintained open Communication by presenting regular updates on project Status to customers.
- Responsible for Project management and testing of EDI-related initiatives, including lab result interfaces imaging report interfaces. clinical document interfaces etc.
- Used strong analytical and critical thinking skills to effective solutions for challenging situations.
- Scheduled and facilitated meetings between project Stakeholders to discuss deliverables and resolved conflicts.
Technical Projects Analyst
Athenahealth
07.2021 - 06.2023
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with business stakeholders to define KPIs and metrics for measuring project success.
- Prepared and presented reports to management, highlighting key findings and recommendations for process improvement.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Responsible for Project management and testing of EDI-related initiatives, including lab result interfaces imaging report interfaces. clinical document interfaces etc.
- Partnered with diverse labs to set up testing and connections for transitioning clients into production.
- provide timely resolution, tracking, and to all client support tickets via Salesforce.
- Proven ability to develop and implement creative solutions to complex problems.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
Data Analyst
Littlemore Innovation Labs Pte Ltd
10.2019 - 07.2021
- Created data models to support decision-making processes.
- Utilized data visualization tools to effectively Communicate business insights.
- Tested data prediction algorithms based on historical data.
- Demonstrated and exhibited Analytical Reports to the stakeholders, clients and enabled them to understand complex insights, helped them to take important decisions backed by data.
- Managed Customer relationships in bottleneck Situations ensuring a mutual understanding of the scenario and helped them reach feasible, smooth, efficient solutions.
- Designed and developed data pipelines to acquire, clean and process data.
- Analyzed data to identify root of problems and recommend corrective actions.
- Identified patterns and trends in large data sets and provided actionable insights.
- Used statistical methods to analyze data and generate useful business reports.
- Participated in requirements meetings to understand business needs.
Education
Post Graduation - Data Analytics
IMARTICUS LEARNING
Chennai 08.2018 - 05.2019
B.Tech - Information Technology
SRI VENKATESWARA COLLEGE OF ENGINEERING
Sriperumbudur, Chennai 01.2014 - 04.2018
Leadership Experience
Successfully led my team to exceed set goals while maintaining excellent customer satisfaction scores and SLAs.
Timeline
Interoperability Solutions Consultant
Athenahealth
11.2024 - Current
Senior Technical Projects Analyst
Athenahealth Pvt Ltd
06.2023 - Current
Technical Projects Analyst
Athenahealth
07.2021 - 06.2023
Data Analyst
Littlemore Innovation Labs Pte Ltd
10.2019 - 07.2021
Post Graduation - Data Analytics
IMARTICUS LEARNING
08.2018 - 05.2019
B.Tech - Information Technology
SRI VENKATESWARA COLLEGE OF ENGINEERING
01.2014 - 04.2018
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