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Aditya Sastry
Delivery Operations Manager @Accenture For Digital Inside Sales
Hyderabad
Overview
8
8
years of professional experience
5
5
Markets Experience (AU,NZ,SG,MY,PH)
4
4
Professional Certifications
Summary
Results-driven leader with eight years of experience in Digital Marketing, Sales, and Operations, currently overseeing a team of 160+ and a $150M portfolio. Managed international operations across AU/NZ and Southeast Asia, driving high delivery standards. Previously directed quality and compliance initiatives, ensuring consistent performance in global markets while prioritizing efficiency and sustainable growth.
Work History
Delivery Operations Manager
Accenture
Hyderabad
12.2024 - Current
- Directing digital advertising and inside sales operations for the AU/NZ market, overseeing a high-value portfolio exceeding $155 million USD for SMBs and professional agencies.
- Leading a multi-site organization of 150+ personnel across Hyderabad and Gurugram, including Assistant Managers and Team Leads, to ensure consistent delivery excellence.
- Achieved 100% of sales targets consecutively since January 2025 through rigorous campaign optimization and strategic customer acquisition, upselling, and cross-selling.
- Managed end-to-end service health by improving CSAT, NPS, and Quality Assurance while establishing SOPs to ensure operational efficiency.
- Oversaw capacity planning and recruitment to achieve 100% staffing levels, while implementing performance forecasting and staff development initiatives.
- Coordinated diverse functions, including training, compliance, and WFM/MIS, to enhance operational effectiveness.
- Drove long-term scalability through performance forecasting and implementation of SOPs to support high-volume delivery.
Assistant Manager
Accenture
Hyderabad
12.2022 - 11.2024
- Built & led a team of 30 Sales Specialists in the Southeast Asian market, successfully doubling quarterly portfolio value from $9.5M to $20M within one year.
- Managed digital advertising and outbound inside sales operations, delivering integrated marketing and sales solutions for international clients to enhance revenue growth.
- Developed and implemented customer acquisition strategies, focusing on upselling and cross-selling to drive sustainable business growth.
- Achieved 100% of targets consistently while ensuring 95% compliance and 90% customer satisfaction scores, underscoring commitment to operational excellence.
- Oversaw client engagement and campaign optimization, improving key metrics such as CSAT, NPS, and Quality Assurance to elevate client satisfaction.
- Championed business transformation by implementing process optimization techniques that significantly enhanced operational efficiency.
- Collaborated with cross-functional teams to manage project delivery, hiring, and training initiatives, ensuring a holistic approach to service excellence.
Quality Team Lead
Regalix India Pvt Ltd
Hyderabad
07.2021 - 12.2022
- Managed a dedicated team of six Quality Analysts across the AU/NZ and SEA markets, ensuring consistent service delivery for international clients.
- Consistently achieved elite performance metrics, including an 85+ quality score, 90% customer satisfaction (CSAT), and 96% overall compliance.
- Sustained and scaled "The Delta Framework," enhancing on-call customer experience for sales specialists, resulting in improved service delivery.
- Oversaw service level agreements (SLAs) by monitoring call quality and compliance with global standard specifications, ensuring adherence to quality benchmarks.
- Conducted detailed root cause and outlier analyses to identify performance trends and improve sales funnel conversion rates.
- Developed and deployed new process workflows and led comprehensive training to ensure the successful onboarding of team members.
- Strengthened operational governance by identifying business vulnerabilities and implementing quality and compliance frameworks, mitigating risks to service delivery.
Quality Analyst
Regalix India Pvt Ltd
Hyderabad
04.2020 - 06.2021
Subject Matter Expert
Regalix India Pvt Ltd
Hyderabad
10.2019 - 03.2020
Consultant
Regalix India Pvt Ltd
Hyderabad
05.2018 - 09.2019
Business Development Intern
BYJU's - The Learning APP
Hyderabad
12.2017 - 03.2018
Intern
Volvo Cars India
Hyderabad
05.2017 - 05.2017
Accomplishments
- Recognized at the Accenture-wide ‘Google India Executive Townhall’ as "Turnaround Leader" and at the Digital Inside Sales Townhall as "DIS Rockstar" for successfully leading the AU/NZ market turnaround; achieved 100% of targets with a team of over 100 after three quarters of underperformance in 2024.
- Emerging Team Lead Award at Accenture for the period of Q3, FY23, for showcasing an exceptional contribution towards Client Delight, Operating with Rigor, People Advocacy, and Content Expertise.
- Outstanding QA Team Lead Award at Regalix in January 2022.
Skills
- Project and Operations Management
- Delivery Excellence
- Strategic planning
- Team Management
- Customer relationship management
- Inside Sales & Account Management
- Google Ads Optimization
- Digital Marketing & Advertising
Certification
- Lean Six Sigma Black Belt, KPMG - Feb 2025
- Google Project Management Professional Certificate - Oct 2024
- Certificate Program in Supply Chain Management, SPJIMR - May 2022
- Lean Six Sigma Green Belt, KPMG - Dec 2021
Education
Post Graduate Diploma in Management - Marketing Management
Narsee Monjee Institute of Management Studies
Hyderabad05-2020
Bachelor of Technology - Mechanical Engineering
GITAM Deemed University
Hyderabad04-2018
Softwares
- Google Ads
- GA4 / Google Analytics
- Google Merchant Center
- Google Business Profile
- Google / Microsoft Office Suite
- Salesforce Sales Console
- Leadsquared
Timeline
Delivery Operations Manager
Accenture
12.2024 - Current
Assistant Manager
Accenture
12.2022 - 11.2024
Quality Team Lead
Regalix India Pvt Ltd
07.2021 - 12.2022
Quality Analyst
Regalix India Pvt Ltd
04.2020 - 06.2021
Subject Matter Expert
Regalix India Pvt Ltd
10.2019 - 03.2020
Consultant
Regalix India Pvt Ltd
05.2018 - 09.2019
Business Development Intern
BYJU's - The Learning APP
12.2017 - 03.2018
Intern
Volvo Cars India
05.2017 - 05.2017
Post Graduate Diploma in Management - Marketing Management
Narsee Monjee Institute of Management Studies
Bachelor of Technology - Mechanical Engineering
GITAM Deemed University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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Quote
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