Hi, I’m
Aditya Surendra Tripathi
FRONT OFFICE MANAGEMENT
Thane
Summary
Customer-centric and detail-focused Front Office Executive with 9 years of experience overseeing fast-paced front offices in support of senior executive teams. Technologically savvy and personable professional with proven success at implementing new electronic processes for streamlined workflow and communication. Leads productive, loyal and confidential office teams in meeting and exceeding company and customer goals and objectives.
Overview
11
years of professional experience
3
years of post-secondary education
Work History
Hometel Royal Suites HotelThane
Sr. Front Office Supervisor
11.2022 - Current
Job overview
- Aware of all Room Categories and Amenities
- Computing bills and collecting payments.
- Performed single bookkeeping activities such as balancing Cash accounts.
- Reviewing accounts and charges with the guests while checkout process.
- Posting charges such those for rooms, food bills, liquor manually by using computers.
- Contacting Housekeeping and Maintenance staffs when guests reported problems.
- Answering enquiries relate to hotel services.
- Arranging taxis for customers.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
BHAKTIVEDANTA HOSPITALThane
OPD & BILLING in Front Desk Department
05.2022 - 10.2022
Job overview
- Greeted patients and provided them with information and assistance.
- Handled calls, collected personal information, and created appointments.
- Utilized booking systems and handled correspondence between patients and doctors.
- Managed office mail, payroll distribution, and the physical setting of the front office.
- Instructed patients to perform certain tasks to prior to being seen.
- Distributed and collected patient form to be filled. Managed office mail, payroll distribution, and the physical setting of the front office.
- Passionate about learning and committed to continual improvement.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
GCC Hotel And ClubThane
Sr. Room Reservation Executive
05.2019 - 02.2022
Job overview
- Passionate about learning and committed to continual improvement.
- Taking room reservations for dates required.(On calls as well)
- Updating inventories online as well as in the system
- Handling online portals like (Goibibo, Makemytrip, Booking.com, Agoda, Clear trip etc)
- Taking advance payment for the reservations
- Blocking rooms for VIP Guests, Maintenance purpose, Emergency purpose etc.
- Preparing refund process. (If any)
- Generating bills with all the required details.
- Dealing with guest face to face, on calls and on mails too.
- Taking bulk room bookings of FIT’S, Conferences and Banquets
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Sea N Rock HotelThane
Senior Front Office Executive
03.2015 - 04.2019
Job overview
- Aware of all Room Categories and Amenities
- Computing bills and collecting payments.
- Performed single bookkeeping activities such as balancing Cash accounts.
- Reviewing accounts and charges with the guests while checkout process.
- Posting charges such those for rooms, food bills, liquor manually by using computers.
- Contacting Housekeeping and Maintenance staffs when guests reported problems.
- Answering enquiries relate to hotel services.
- Arranging taxis for customers
- Making C-FORMS of Foreign guests.
- Night audit is the process of summarizing and ensuring the accuracy of all the financial activities that have occurred at your property on a particular day.
- Performing a night audit helps you prepare for the next day's check-ins, check-outs, and any payment collections or outstanding balances.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Arranged and executed [Number] major corporate and sales meetings annually and secured solid and professional business commitments from top quality venues and vendors.
- Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
Aura GrandeMumbai
Front Office Associate
01.2014 - 02.2015
Job overview
- Working on IDS PMS Hotel Front Desk System.
- Aware of all Room Categories and Amenities
- Computing bills and collecting payments.
- Performed single bookkeeping activities such as balancing Cash accounts.
- Reviewing accounts and charges with the guests while checkout process.
- Posting charges such those for rooms, food bills, liquor manually by using computers.
- Contacting Housekeeping and Maintenance staffs when guests reported problems.
- Answering enquiries relate to hotel services.
- Arranging taxis for customers.
GCC Hotel and ClubThane
Front Office Assistant
04.2012 - 01.2014
Job overview
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Arunachal Pradesh UniversityIndia
Bachelor of Accountancy from B.com
03.2016 - 04.2019
Timeline
Sr. Front Office Supervisor
Hometel Royal Suites Hotel
11.2022 - Current
OPD & BILLING in Front Desk Department
BHAKTIVEDANTA HOSPITAL
05.2022 - 10.2022
Sr. Room Reservation Executive
GCC Hotel And Club
05.2019 - 02.2022
Arunachal Pradesh University
Bachelor of Accountancy from B.com
03.2016 - 04.2019
Senior Front Office Executive
Sea N Rock Hotel
03.2015 - 04.2019
Front Office Associate
Aura Grande
01.2014 - 02.2015
Front Office Assistant
GCC Hotel and Club
04.2012 - 01.2014
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