ADITYA V. WAJE
IT Administrator
Kalyan
Summary
Efficient Senior Administrator successful at driving improvements to operations by leveraging strong organizational, planning and problem-solving abilities.
- Analytical and methodical professional with over 7 years of experience in IT Techno Commercials Industry.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Senior Administrator
WIPRO INFOTECH
Mumbai
07.2019 - Current
- Site incharge for HDFC ERGO customer
- Managing Pan India sites of HDFC ergo through ticketing by coordinating with all Engineers designated to respective locations
- Handling escalations of Level 2 for Pan India
- Coordinating with team for allocation of assets & on-boarding of new recruits which is around 90 recruits per week Pan India
- Admin Manager of ARM tool designed for HDFC ergo for on-boarding process
- Coordinating assets procurement & dispatch with Branch Admin, procurement team, Vendors, dispatch team on regular basis
- Presenting daily analysis of ARM & ticketing to IT head & Client Managers
- Vendor management & follow-up for pending & delayed asset procurements
- Received appreciation for my team from client & WIPRO management & personal appreciation from client VP.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Coordinated with human resources department to handle payroll and personnel databases.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
Team Leader
Softenger
New Mumbai
07.2018 - 12.2019
- Data Storage Monitoring | SOFTENGER
- Support to SBI and, users remotely for any technical issue for their system
- Ticket monitoring, allocations, resolutions & updates through SLA on daily, weekly & monthly basis to the team & Managers
- Server monitoring of SBI client on daily basis for any hardware related issues
- Maintaining Server Uptime & Downtime with backend support to Server Engineers
- Effectively allocating work shifts to my team.
- Built strong relationships with customers through positive attitude and attentive response.
Network Support Engineer
Reliance Jio
New Mumbai
03.2017 - 03.2018
- Fibre to Home Process | RELIANCE JIO
- Coordinating with field engineers for ticket resolving of given SLA with HPSM ticketing process
- Coordinating with Device team, O&M team, NOC team, Provisioning team & IP team for troubleshooting of customer issues using AMS, ACS, HPSM, TIBCO, OC, and NOVELOX
- Troubleshooting issues of IP allocation, bandwidth, Device connectivity, O&M, Syclo, MAC ID learning, provision, Packet drops, B/W, etc
- Proactive monitoring of networks with the help of monitoring tools such as BNG, CPS, ACS, SAP CRM, GRANITE
- Monitor the Network Alarms in the monitoring system.
- Executed troubleshooting and server support in both in-person and remote situations.
- Monitored ongoing technical compliance with applicable laws and regulations.
Technical Support Engineer
Wipro 3rd party
Mumbai
02.2015 - 03.2017
- Desk | WIPRO INFOTECH 3rd Party Vendor
- Vendor Management for various project completions
- ITIL process management
- MIS Excel report management & presentation to all stakeholders
- NBR service desk management
- Asset allocation, shifting & management
- USD ticketing process
- VDI Data migration & Microsoft Windows 7 OS migration
- Backup & restoration of user data to VDI system.
- Served as primary point of contact for support relating to owned solutions and products.
Education
B.TECH - Computer Science
Kalinga University
12.2014 - 07.2017
DIPLOMA - Information Technology
VPM's Polytechnic
Thane 06.2010 - 04.2014
SSC - 10th Standard
Abhinav Vidya Mandir
Kalyan 06.2008 - 06.2009
Skills
Consistency
People ManagementActive Listening
Documentation and reporting
Decision-making
Administrative support
Project Management
Strategic planning
Technical Support
Leadership
Creativity
Certification
CITCA
Accomplishments
- Supervised team of 27 staff members.
- Documented and resolved Customer Onboarding issues which led to Wipro pending cases for Customer was Zero.
- Received Appreciation award for me from Customer for Streamlining ARM project.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Six Sigma Training completed in WIPRO
05-2022
ITIL-Completed training from CMS Institute
02-2020
Senior Administrator
WIPRO INFOTECH
07.2019 - Current
Team Leader
Softenger
07.2018 - 12.2019
Network Support Engineer
Reliance Jio
03.2017 - 03.2018
Technical Support Engineer
Wipro 3rd party
02.2015 - 03.2017
B.TECH - Computer Science
Kalinga University
12.2014 - 07.2017
DIPLOMA - Information Technology
VPM's Polytechnic
06.2010 - 04.2014
SSC - 10th Standard
Abhinav Vidya Mandir
06.2008 - 06.2009