Arghya Datta

• Strategic Planning: Developed and implemented strategic plans for capability development aligned with the long-term goals of the organization.
• Training Program Design: Designed comprehensive training programs tailored to the specific needs of different stakeholders within the company, including Leader fraternity and Sales Team.
• Conducted Regular Step Up Trainings: Leaders and employee Step Up trainings for the hollistic development of the distribution fraternity and foster a growth of 11%.
• Performance Evaluation: Developed and implemented metrics to evaluate the effectiveness of training initiatives, including employee performance assessments, feedback mechanisms, and key performance indicators along with Goalsheet activities for Leader fraternity.
• Cross-Functional Collaboration: Collaborated with various departments, including IT and operations, to ensure alignment of capability development initiatives with overall business objectives and organizational needs.
• Promotion Guidance of Leaders: Contunious imparting of training and knowledge to help Leaders achieve their promotion norms and reducing their promotion time by 1.5 months.

• Developed and executed strategic business development plans, resulting in a 21% increase in new client acquisition within 0.5 years.
• Collaborated with the marketing team to create impactful sales collateral and presentations, contributing to a 8% increase in lead conversion rates.
• Led a cross-functional team of CIF's to streamline internal processes, resulting in a 3.5% reduction in operational inefficiencies.
• Mentored and coached CIF team members, contributing to their professional growth and a 6% increase in team productivity.
• Designed and implemented CIF training programs, resulting in 2.6% improvement in overall employee performance.

• Managing Revenue Generation through Super Turbo Branch of Distributor partner Bank – maintaining 110%YTD.
• Managing Operations of the entire HNI clientele base.

-Reducing Front End Processing/Cashiering Tat Time by 2 Days

-Reducing Back End Processing Tat Time by 17%

• Designing of proposal for auto passing in system for billing.
• Requirement Gathering.
• Collaborated with underwriters and claims departments to expedite policy issuance and claims processing, ensuring timely and accurate service delivery.
• LTR and Maturity Processing – verification and submission on Day 0.
• Client Communications Improvement – Guiding Informed Switching by Scale 4 Clients.
• Campaign Management.
• Established relationships with key decision-makers within. customer's organization to promote growth and retention.
• Compiled product and customer data to generate informed profit and projections.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Recruitment of New CIF's of Distributor partner and developing them with effective training and enabling them to perform independently.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Conducted regular training needs assessments and CRP's to identify skill gaps and customer needs and provide customize solutions accordingly.

• Utilized CRM software to track and manage customer interactions, improving efficiency and maintaining accurate sales records.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Experience in project management, coordinating cross-functional teams, and delivering solutions within established timelines.
• Maintained vendor database and documentation, ensuring accuracy and completeness of vendor records.
• Collaborated with the technology team to facilitate the development of automated reports and implemented rule-based validations to ensure accurate testing of the generated numbers within the reports.

• Organized projects and contests to increase sales and encourage exceptional customer service.
• Analyzed customer feedback to identify areas for improvement
• Campaign Management.
• Operation System and Process training.
• Handled day-to-day customer or client questions via telephone or email.
• Assisted with onboarding of new employees by providing training and development resources.
• Assisted senior-level personnel working in marketing and sales capacities.

• Business Process Re-engineering ( Responsible for shifting from Waterfall to Agile methodology for Project Management ).

Introducing Agile environment, participating in Scrum meetings, backlog grooming, and sprint planning to prioritize tasks and ensure timely delivery of project milestones.

• Evaluation and Implementation of Project Management Tools ( ZOHO SPRINTS).
• Designing of Documents ( Detailed Level Design, Test Case Summary and others as per Industry Standards ).
• Vendor Selection for CMMI Level 3 and ISO-27001 Certification.
• Assisted senior Business Analysts in gathering requirements, conducting gap analysis, and documenting business processes to support IT projects.
• Effectively communicated technical concepts and findings to non-technical stakeholders through presentations, reports, and visual aids, ensuring clear understanding and alignment between IT and business teams.

• Customer Service Model Development for Cheetah/Cheetak Helicopters (Kolkata Division).
• Worked on analysis of customer service process and procedure.
• Checking on Customer Service pitfalls in the Process and rectify them.
• Understanding the Procedure to avoid AOG of aircraft.
• Developed and updated databases to handle customer data.
• Investigated and resolved accounting, service and delivery concerns.
• Met customer call guidelines for service levels, handle time and productivity.