Summary
Overview
Work History
Education
Skills
Personal Information
Clients Worked With
Business Trips
Certification
Accomplishments
Languages
Declaration
Timeline
Generic
Adlin Monisha

Adlin Monisha

Chennai

Summary

Lead Business Analyst with over 8 years of experience in supporting business solution software and a solid foundation in customer service and teamwork. Gained international exposure by working with diverse client teams from US, JAPAN, VIETNAM, THAILAND, SINGAPORE and CANADA. A competent professional with experience in Product Management, Business Analysis, Testing, Liaison & Coordination, Product Training, Customer Support, Documentation and Team Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consultant

Thryve digital
04.2024 - Current
  • Client engagement: Work closely with clients to understand their business needs, challenges, and objectives
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Escalate urgent issues or delays to the appropriate stakeholders as necessary.
  • Oversee the assessment of around 20 incoming tickets from different sources (such as customer support, automated systems, and internal stakeholders) everyday.
  • Delegate tickets to the relevant development teams or individuals according to their expertise and current workload.
  • Clearly communicate assignments, ensuring relevant details and context are provided.

Lead Business Analyst/Product Manager

EMD systems
05.2017 - 03.2024
  • Responsible for the product (Requirements gathering, elicitation, analysis and its documentation) by analyzing client's, business requirements and processes through document analysis, interviews, and workflow analysis
  • Delivering insightful recommendations for optimal business solutions and providing hands-on support during implementation
  • Organize and lead Sprint planning sessions, daily standup meetings, demonstrations, and sprint retrospectives
  • Convey the client's business needs by creating prototypes and flow diagrams
  • Develop documentations such as Business Requirement Documents(BRD), Software Requirement Specifications(SRS), Functional Specification Documents(FSD), and user stories as needed
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
  • Conduct various levels of testing- functional, regression, integration and performance to confirm the client's need
  • Client Presentations: Prepare and deliver PowerPoint presentations to clients to communicate findings, recommendations, and project updates.
  • Worked 1 on 1 with clients to improve product specifications.

Business Analyst

Exenta Pvt Ltd
08.2015 - 07.2017
  • Engage clients to understand and document their needs and expectations.
  • Developing Technical solution to Business problems by defining analyzing and documenting requirements.
  • Crafting technical strategies to address business challenges by defining, analyzing, and documenting requirements.
  • Creating preliminary visual guides to structure and plan the layout of a product or system.
  • Preparing documents that outline different scenarios and their impact.
  • Performing hands-on testing to identify issues.
  • Offering assistance and guidance to 4 different organizations throughout the process.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Developed complex dashboard and reporting tools to track business performance metrics.

Education

Master of Engineering - Computer Science and Engineering

Anna University
TAMILNADU
05.2017

Bachelor of Technology - Information Technology

Anna University
TAMILNADU
05.2015

Skills

  • Requirements Elicitation & Design
  • Product Backlog and Sprint handling
  • Agile & Scrum methodology
  • Documenting SRS BRD, FRD, user stories and use cases
  • Preparing wireframes and other visual documentation
  • Stakeholder management & Client Demos Sanity Testing & UAT support
  • SQL, Tableau, Power BI, XML/JSON, AWS, MongoDB, PostgreSQL, Redis
  • AXURE RP, Balsamic, Visio, Draw IO, MS Office
  • Service now, Atlassian tools like JIRA, Bitbucket

Personal Information

  • Title: Lead Business Analyst/Product Manager
  • Date of Birth: 12/06/1994
  • Nationality: Indian
  • Visa Status: Will be available in UAE from October 2024

Clients Worked With

Konica Minolta(EXA)-United States

Konica Monolta (UVR)- Japan

FPT-Vietnam

ThaiGL-Thailand

Konica Minolta (GIP)-Canada

MGM-Singapore

Business Trips

Konica Minolta: Japan – Business trip for collecting requir· Konica Minolta: Japan – Business trip for collecting requirements from client location.

Oji Hospital: Japan- Business trip for deploying application in hospital.  

Asian healthcare collaboration meet: Thailand – Asian healthcare product discussion from client location.


Certification

  • Certified Scrum Product Owner® - Scrum Alliance
  • Certified Scrum Master® - Scrum Alliance
  • Artificial Intelligence and Data Science - UDEMY
  • Oracle Database Certification - ICT Academy
  • PL/SQL Certification - ICT Academy
  • Certified in "Oracle Database" - ICT Academy
  • Certified in "ASP.NET" Programming - ICT Academy
  • Certified in "C# & ADO.NET" Programming - ICT Academy

Accomplishments

  • Awarded the Best Employee of the Year 2021.
  • Awarded the Best Employee of the Year 2022.
  • Delivered extensive projects in short duration.
  • Received multiple appreciations from customer and management for the style of handling the project.

Languages

Tamil, English, Malayalam

Declaration

I hereby declare that the above furnished information is true to the best of my knowledge and belief.


Timeline

Consultant

Thryve digital
04.2024 - Current

Lead Business Analyst/Product Manager

EMD systems
05.2017 - 03.2024

Business Analyst

Exenta Pvt Ltd
08.2015 - 07.2017

Master of Engineering - Computer Science and Engineering

Anna University

Bachelor of Technology - Information Technology

Anna University

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Adlin Monisha