Adnan Ahmed Sayyed
Mumbai
Summary
Skilled IT assistant with experience in support, troubleshooting, and system management. Strengths include problem-solving, communication, technical knowledge, and the ability to work under pressure. Successfully implemented solutions that improved efficiency in previous roles.
Overview
15
15
years of professional experience
Work History
IT Assistant
Adecco India Pvt. Ltd.
Bengaluru
01.2025 - Current
- Manage and maintain Microsoft Azure cloud infrastructure, including virtual networks, storage accounts, and virtual machines
- Monitor and troubleshoot cloud-based applications and services
- Implement security best practices for cloud-based applications and services
- Implement and maintain Azure Active Directory.
- Manage and support AVEVA E3D, BricsCAD, AutoCAD, PROCAM, and Sigma NEST.
- Support end users for normal Day-to-Day Operation, Managing the installation,
- Troubleshooting of servers, desktops, laptops, printers, and other computer peripherals.
- Manage the domain and workgroup environment for two sites through Microsoft Azure remote support in Dubai and Mumbai.
- Configure and support antivirus software to fully protect the IT environment.
- Manage WAN and LAN configuration and troubleshooting.
- Inventory and Vendor Management.
Senior Officer
ITD Cementation India Ltd
05.2023 - 01.2025
- Installation of Operating Systems: Windows XP, Windows 8.1, Windows 10 & Windows 11.
- Installation of basic software and applications after formatting Windows.
- Configuration and troubleshooting MS Office 365, 2019, 2016, 2013, 2010, 2007, & Outlook Express
- Unlock user ID & reset user password with the help of Active Directory users and computers.
- Creating User ID & User Mail ID in Active Directory for Users.
- Mail client configuration backup & troubleshooting (O365).
- Antivirus Monitoring TrendMicro AV.
- Installation & troubleshooting of network & local printers.
- Installation & Troubleshooting of Windows Operating System.
- Basic troubleshooting of VC devices & Blue Jeans, Zoom Meeting, and Microsoft Teams.
- Taking follow-ups with the vendor for warranty & non-warranty products for desktops, laptops & printers.
- Handling escalated issues via mail and call.
- Communicating with users through Mails and voice Support
- Configuring Wi-Fi to Client Guests
- Maintain an inventory of assets year-wise (i.e., laptops, desktops, and printers) with the help of managing engine software inventory tools.
- Handling around 270+ users with the help of a teamof six colleagues.
- Handling the escalated call.
- Support VIP users on desk/Remote & Visit whenever needed.
TECHNICAL SUPPORT ENGINEER L2
Accel Limited
06.2022 - 05.2023
- Installation of Operating Systems: Windows XP, Windows 8.1, Windows 10 & Windows 11.
- Installation of basic software and applications after formatting Windows.
- Configuration and troubleshooting MS Office 365, 2019, 2016, 2013, 2010, 2007, & Outlook Express
- Unlock user ID & reset user password with the help of Active Directory users and computers.
- Creating User ID & User Mail ID in Active Directory for Users.
- Mail client configuration backup & troubleshooting (O365).
- Antivirus Monitoring TrendMicro AV.
- Installation & troubleshooting of network & local printers.
- Installation & Troubleshooting of Windows Operating System.
- Basic troubleshooting of VC devices & Blue Jeans, Zoom Meeting, and Microsoft Teams.
- Taking follow-ups with the vendor for warranty & non-warranty products for desktops, laptops & printers.
- Handling escalated issues via mail and call.
- Communicating with users through Mails and voice Support
- Configuring Wi-Fi to Client Guests
- Maintain an inventory of assets year-wise (i.e., laptops, desktops, and printers) with the help of managing engine software inventory tools.
- Handling around 270+ users with the help of a teamof six colleagues.
- Handling the escalated call.
- Support VIP users on desk/Remote & Visit whenever needed.
TECHNICAL SUPPORT ENGINEER L2
Logic Systech Pvt. Ltd.
04.2020 - 05.2022
- Installation of Operating Systems: Windows XP, Windows 8.1, Windows 10 & Windows 11.
- Installation of basic software and applications after formatting Windows.
- Configuration and troubleshooting MS Office 365, 2019, 2016, 2013, 2010, 2007, & Outlook Express
- Unlock user ID & reset user password with the help of Active Directory users and computers.
- Creating User ID & User Mail ID in Active Directory for Users.
- Mail client configuration backup & troubleshooting (O365).
- Antivirus Monitoring TrendMicro AV.
- Installation & troubleshooting of network & local printers.
- Installation & Troubleshooting of Windows Operating System.
- Basic troubleshooting of VC devices & Blue Jeans, Zoom Meeting, and Microsoft Teams.
- Taking follow-ups with the vendor for warranty & non-warranty products for desktops, laptops & printers.
- Handling escalated issues via mail and call.
- Communicating with users through Mails and voice Support
- Configuring Wi-Fi to Client Guests
- Maintain an inventory of assets year-wise (i.e., laptops, desktops, and printers) with the help of managing engine software inventory tools.
- Handling around 270+ users with the help of a teamof six colleagues.
- Handling the escalated call.
- Support VIP users on desk/Remote & Visit whenever needed.
TECHNICAL SUPPORT ENGINEER L2
TEAM COMPUTER
04.2015 - 03.2020
- Installation of Operating Systems: Windows XP, Windows 8.1, Windows 10 & Windows 11.
- Installation of basic software and applications after formatting Windows.
- Configuration and troubleshooting MS Office 365, 2019, 2016, 2013, 2010, 2007, & Outlook Express
- Unlock user ID & reset user password with the help of Active Directory users and computers.
- Creating User ID & User Mail ID in Active Directory for Users.
- Mail client configuration backup & troubleshooting (O365).
- Antivirus Monitoring TrendMicro AV.
- Installation & troubleshooting of network & local printers.
- Installation & Troubleshooting of Windows Operating System.
- Basic troubleshooting of VC devices & Blue Jeans, Zoom Meeting, and Microsoft Teams.
- Taking follow-ups with the vendor for warranty & non-warranty products for desktops, laptops & printers.
- Handling escalated issues via mail and call.
- Communicating with users through Mails and voice Support
- Configuring Wi-Fi to Client Guests
- Maintain an inventory of assets year-wise (i.e., laptops, desktops, and printers) with the help of managing engine software inventory tools.
- Handling around 270+ users with the help of a teamof six colleagues.
- Handling the escalated call.
- Support VIP users on desk/Remote & Visit whenever needed.
Desktop Support Engineer
Nityo InfoTech
09.2014 - 12.2014
- Hardware & Software Troubleshooting
- Operating Systems: Windows (7/10/11), macOS, Linux (basic)
- Microsoft Office 365 / Google Workspace Support
- Active Directory: User account & password management
- Remote Desktop Tools (RDP, TeamViewer, AnyDesk)
- Ticketing Systems (ServiceNow, Jira, Freshservice)
- Basic Networking (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Printer & Peripheral Setup and Support
- Malware & Antivirus Troubleshooting
- Excellent Communication & Customer Service
L1 Tech NOC support Engineer
Zenith InfoTech Ltd.
04.2012 - 06.2014
- Hardware & Software Troubleshooting
- Operating Systems: Windows (7/10/11), macOS, Linux (basic)
- Microsoft Office 365 / Google Workspace Support
- Active Directory: User account & password management
- Remote Desktop Tools (RDP, TeamViewer, AnyDesk)
- Ticketing Systems (ServiceNow, Jira, Freshservice)
- Basic Networking (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Printer & Peripheral Setup and Support
- Malware & Antivirus Troubleshooting
- Excellent Communication & Customer Service
Desktop Support Engineer
Blue Line InfoTech
03.2011 - 04.2012
- Hardware & Software Troubleshooting
- Operating Systems: Windows (7/10/11), macOS, Linux (basic)
- Microsoft Office 365 / Google Workspace Support
- Active Directory: User account & password management
- Remote Desktop Tools (RDP, TeamViewer, AnyDesk)
- Ticketing Systems (ServiceNow, Jira, Freshservice)
- Basic Networking (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
- Printer & Peripheral Setup and Support
- Malware & Antivirus Troubleshooting
- Excellent Communication & Customer Service
Education
B.com -
Swami Vivekananda University
Sagar, Madhya Pradesh01.2019
BBP -
Swami Vivekananda University
Sagar, Madhya Pradesh01.2015
Hardware Networking Course -
Jetking Institute
Vile Parle, MaharashtraSkills
- Windows 8
- Active Directory
- Remote desktop support
- Inventory management
- IT asset management
- Problem solving
- Technical support
- Windows 10
- Windows 11
- SAP
- MS Office
- Outlook
- Network printer
- Laptop
- Desktop
- Servers
Hobbies and Interests
- Playing Cricket
- Football
- Watching Football
Disclaimer
I hereby declare that the facts stated above are authentic and true to the best of my knowledge., Present, Mumbai
Languages
- English
- Marathi
- Hindi
Personal Information
- Father's Name: Mr. Nisar Ahmed Sayyed
- Mother's Name: Mrs. Shamim Banu Sayyed
- Date of Birth: 05/05/88
- Gender: Male
Affiliations
- Cricket
- Footbal
Languages
English
First Language
Hindi
Beginner
A1
Timeline
IT Assistant
Adecco India Pvt. Ltd.
01.2025 - Current
Senior Officer
ITD Cementation India Ltd
05.2023 - 01.2025
TECHNICAL SUPPORT ENGINEER L2
Accel Limited
06.2022 - 05.2023
TECHNICAL SUPPORT ENGINEER L2
Logic Systech Pvt. Ltd.
04.2020 - 05.2022
TECHNICAL SUPPORT ENGINEER L2
TEAM COMPUTER
04.2015 - 03.2020
Desktop Support Engineer
Nityo InfoTech
09.2014 - 12.2014
L1 Tech NOC support Engineer
Zenith InfoTech Ltd.
04.2012 - 06.2014
Desktop Support Engineer
Blue Line InfoTech
03.2011 - 04.2012
B.com -
Swami Vivekananda University
BBP -
Swami Vivekananda University
Hardware Networking Course -
Jetking Institute
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