ADNAN KAPASI
Chennai
Summary
Product support professional with a strong record at Stripe, achieving 150% performance improvement. Skilled in resolving complex issues and collaborating across functions, utilizing extensive API knowledge and advanced Microsoft Excel capabilities. Recognized for driving user-centric initiatives and boosting team productivity through targeted training and mentorship.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Support Operations
Stripe
Bangalore
11.2023 - Current
- Resolved complex, high-priority user issues using in-depth knowledge of Stripe’s internal tools and product logic.
- Achieved 150% performance delta for FY2025, exceeding technical throughput and operational KPIs.
- Developed product knowledge, transitioning from troubleshooting to root cause analysis within core infrastructure to enhance issue resolution.
- Trained and mentored new hires, improving team effectiveness and reducing time to productivity.
- Earned PSO Operating Principle Award (Q1 2025) for 'User First' and citation for excellence (Q3 2024) for outstanding contributions.
Data Entry Intern
Aareton Infratech Solutions Pvt Ltd
01.2023 - 03.2023
- Entered data from multiple sources, ensuring meticulous accuracy and attention to detail.
- Organized and maintained databases for efficient categorization and retrieval of information.
- Performed calculations and created visual representations, such as charts, to support data analysis tasks.
Education
BBA - Business Administration
Ramakrishna Mission Vivekananda College
Chennai04-2023
Commerce - General Mathematics
Asan Memorial Senior Secondary School
Chennai01.2020
Skills
- Microsoft Excel and SQL
- API knowledge
- Product troubleshooting
- Complex issue resolution
- Cross-functional collaboration
- SLA management
Certification
- Excel Skills for Business: Essentials, Coursera - Macquarie University
- Global Finance and Business Management Virtual Experience Program, JP Morgan Chase & Co.
- Foundations - Data, Data, Everywhere, Coursera - Google
Languages
- English, Bilingual Proficiency
- Gujarati, Bilingual Proficiency
- Hindi, Intermediate
- Tamil, Intermediate
Accomplishments
PSO Operating Principle Award Winner for Q1 2025, for demonstrating Stripe's User First principle.
Timeline
Product Support Operations
Stripe
11.2023 - Current
Data Entry Intern
Aareton Infratech Solutions Pvt Ltd
01.2023 - 03.2023
BBA - Business Administration
Ramakrishna Mission Vivekananda College
Commerce - General Mathematics
Asan Memorial Senior Secondary School