Adnan KHALIFE
Mumbai
Summary
Dynamic resource planner with proven expertise at Qatar Aviation Services, excelling in on-time performance and team leadership. Adept at problem-solving and customer relationship management, I leverage GDS Amadeus and Sabre to enhance operational efficiency and drive exceptional service outcomes. Committed to fostering trust and loyalty among clients while achieving organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Travel Consultant
Etraveli India
Mumbai
10.2024 - 02.2025
- Resolved customer inquiries via phone, email, or chat with promptness and professionalism.
- Developed personalized travel itineraries tailored to client preferences and budgets.
- Maintained up-to-date knowledge of airline regulations and industry standards for effective client support.
- Computed travel and accommodation costs using calculators, computers, or quote packages.
- Managed financial transactions for travel bookings, ensuring accurate invoicing and payments.
- Handled all travel documentation, securing necessary passports and visas efficiently.
- Completed ongoing training with company and travel partners to enhance service delivery.
- Addressed client questions and complaints, providing effective solutions and support.
Resource Allocator
Qatar Aviation Services
Doha
01.2022 - 04.2024
- Planned staff resources based on qualifications and training for airline stakeholders.
- Monitored staff activities to ensure compliance with company requirements and SOP.
- Mentored daily operations within real-time resource management system graphical user interface.
- Prepared real-time allocations 24 hours in advance to enhance operational efficiency.
- Delivered on-time performance metrics to support daily operations.
- Analyzed data in Excel, identifying challenges in daily operations and shift reports.
- Shared analytical findings with senior management to inform decision-making.
Customer Services Agent
Qatar Aviation Services ( Qatar Airways Group)
Doha
01.2014 - 01.2022
- Greeted and assisted airline customers with professionalism and courtesy.
- Managed Property Irregularity Reports for mishandled and damaged baggage.
- Coordinated with staff to ensure safe operations in compliance with company standards.
- Processed unclaimed and RUSH baggage efficiently.
- Requested and forwarded baggage for outstation transfers.
- Executed effective tracing of baggage using World Tracer System.
- Demonstrated empathy when addressing challenging situations to build customer trust.
- Resolved inquiries promptly, enhancing overall customer satisfaction.
Assistant Supervisor
Cambata Aviation Pvt LTD
Mumbai
10.2012 - 12.2013
- Checked in passengers at airport, assisting with ticketing and reservation procedures.
- Rebooked itineraries and arranged boarding passes for passengers.
- Escorted passengers to aircraft for boarding.
- Managed escalations from dissatisfied customers, collaborating with management for timely resolutions.
- Handled high volume of daily customer interactions with a focus on satisfaction.
- Employed strong problem-solving skills to swiftly address customer issues.
- Maintained professionalism in customer interactions to ensure positive experiences.
- Responded to customer inquiries via calls and emails regarding products and services.
Accountant
Imtiyaz Ahmed & Co
Mumbai
09.2010 - 10.2011
- Executed daily accounting processes to ensure financial accuracy.
- Reconciled accounts and assessed expense data, net worth, and assets.
- Documented transactions involving cash, credit, fixed assets, and accrued expenses.
- Compiled financial information and prepared documents for month-end closures.
- Performed daily cash functions including account tracking and payroll allocations.
- Maintained current knowledge of accounting standards for effective recordkeeping.
Education
Bachelor of Commerce - Accounting And Finance
Mumbai University
Mumbai, India06-2012
Diploma - Basic Hardware And Networking
Government Polytechnic
Mumbai, India07-2009
Skills
- Resource planning
- Timely execution
- Team leadership
- Time management
- Problem solving
- Customer relationship management
- Promotional strategy development
- GDS Amadeus and Sabre proficiency
Certification
- Basic World Tracer System
- Airside Safety Awareness
- Aviation Security Awareness
- Dangerous Goods Cat-09
- Passenger Handling Course
- Departure Control System (DCS)
- Service Excellence Workshop
- Emergency & Humanitarian Response Training
- PRM (Handling Passengers with reduced Mobility)
- Bomb Threat Response
- HAQIBA (Qatar Airways Baggage Handling System)
- Nominated as QAS Mentor
- Successful certification of QR on Job Trainer and have successfully acquired Train the Trainer Certification
- Fraud Risk Awareness
- Aircraft Cyber Security Awareness
- Code of ethics
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Accomplishments
- Earned "Employee of the Month" award in Jan2024 and Nov 2023.
- Resolved product issue through consumer testing.
- Supervised team of 150 staff members per shift.
- Certification of Appreciation for significant contributions on the FIFA World cup 2022 ground handling operations.
- Appreciation Letter for successfully handling challenging baggage disruptions for Royal Nepal Airlines and Air India Express.
- Appreciation Letter for successfully identifying fraud case against excess baggage issue.
Timeline
Travel Consultant
Etraveli India
10.2024 - 02.2025
Resource Allocator
Qatar Aviation Services
01.2022 - 04.2024
Customer Services Agent
Qatar Aviation Services ( Qatar Airways Group)
01.2014 - 01.2022
Assistant Supervisor
Cambata Aviation Pvt LTD
10.2012 - 12.2013
Accountant
Imtiyaz Ahmed & Co
09.2010 - 10.2011
Bachelor of Commerce - Accounting And Finance
Mumbai University
Diploma - Basic Hardware And Networking
Government Polytechnic
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