Travelling
Mohammed Adnan Qureshi
Analyst/Project Manager
Mumbai
Summary
Visionary, results-driven Analyst and Project Manager with an outstanding record of delivering complex technology and system integration projects on time and within budget. Proactive, works closely with clients and technology personnel during the pre-implementation and implementation of the interface. Recognized as an expert in full cycle project planning, initiating and closure of a project. Articulate the technically minded communicator able to simplify technical jargon for all to understand. Combines a strong business acumen with the ability to conceive profitable and efficient technology solutions. Industrious, trouble-shooter, thrives on a challenge, works effectively with all levels. Ethical, maintains a high degree of confidentiality. Core business competencies include: Project Management Change Management Risk Assessment Financial Management Strategic Business Planning Inventory management Resource Management Management and Administration Client Relations Business Analysis Inter-departmental Coordination Contingency Planning.
Reliable employee seeking a Project Manager/Analyst position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Analyst
Rayden Interactive, Phreesia
Pune
03.2022 - Current
- Collaborate with peers on Client Service team to help design and implement a solution thatmaximizes value for the client
- Provide an expert services in the areas of workflow analysis, application builds activities, go-livesupport, post-go-live optimization, and reporting analytics
- Conduct implementation tasks including application build, go-live support, and post-go-liveoptimization
- Collaborate with teams, including Support, Account Management, Product Management, and Salesto address client issues
- Maintain a complete understanding of contract deliverables to ensure the project is delivered ontime and within budget
- Work with Associates, Consultants, and Managers to develop & refine implementation tools andprocesses
- Perform gap analysis to identify implementation issues and consult on options to address issues
- Support go-live activities, observing results, refining and driving continuous delivery improvement
- Maintain an understanding of how the application is used and configured
- Communicate effectively at all levels
Integration Project Manager
Mumbai
03.2021 - 03.2021
- 2022eClinicalWorks – Powai,
- Review the assigned project and associated tasks to initiate the project within the set timeline
- Schedule and conduct the kick-off call with vendors and customers to identify thestakeholders and dependencies, gather requirements, set expectations and timelines for theproject
- Prepare scope and timeline documents according to the requirement discussed on the call
- Document the minutes of the kick-off call on the CRM.
- Schedule the interface implementation to the technical team and get approval from thecustomer for the implementation
- Check for any pre- implementation exceptions, if any and report it to stakeholders and get itrectified before the actual implementation date
- Test the interface with vendors and customers while coordinating with internal technicalteams
- Ensure that implementation meets the highest standards for compliance and HIPAAguidelines
- Coordinate with the interface training team for training the customer
- Assist vendors and customers on any issues encountered while they test the interface till 2weeks of go-live
- Conduct regular follow-up calls with all stakeholders to ensure that the implementation is asper the defined scope
- Coordinate with vendors, customers and technical teams to get clarification on issues andassist in resolution
- Build strategic relationships with vendors for future projects
Customer Relations Advisor
Tech Mahindra Business Services Ltd
Malad, Mumbai
03.2020 - 10.2020
- Multi-skill inbound advisor to sell and retain Three customers.
- Handling the customers queries on calls, who are contacting in to upgrade their mobilephone/broadband contract.
- Upselling phone related products/additional contract to take care of customers'requirements.
- Maintained 95% overall quality in regards to compliance and giving accurate information tothe customers.
Project Administration Officer
H&K International
Concord
02.2019 - 02.2019
- Supports the overall management, planning, and coordination of new projects, particularlynew sites within Canada
- Being one of the contacts between H&K and various strategicaccounts.
- Oversee and co-ordinate office administrative procedures and review, evaluate andimplement new guidelines
- Firm schedules and timelines for every project via call and email.
- Managing inventory for all projects.
- Organize and monitor the flow of all incoming products and replenish as per requirement.
- Regular communicate with manufacturing team to import the product to respective clientsall over Canada.
- Manages projects through the various steps from start to completion.
- Ensures timely invoicing of contracts
- Analyzing risk factors and build strategic plans to overcome the risk
- Fluent in Microsoft excel to prepare, generate and distribute various sales reports etc.
- Maintain various project trackers
- Communicate and coordinate with the installation department on sites requiring ourservices and ensure the information coordinated includes: Jobsite requirements All resource requirements Aid in the arrangement of shipping necessary items to complete installation
Project Coordinator
The Home Depot
Scarborough
06.2016 - 12.2018
- Work directly with 10 Home Depot Stores to achieve the successful completion of kitchenprojects.
- Minimum of 15 kitchens projects are completed on monthly basis.
- Built relationships with Installers and Vendors via phone or email to provide the best service to ourclients to accomplish goals on timely manner.
- Handle multiple projects at same time to maintain the deadlines.
- The core job is to support customer's projects from start to finish inclusive of expeditinginstallation, special orders and work closely with stores, vendors, service providers and field teamon resolution of any issues.
- Build quotes and organize documents for customers.
- My position requires demonstrating a high level of calculated planning by coordinating, schedulingand monitoring projects for successful completion.
- Focus on exceeding customer's expectations through their install and specialty projects across
- Canada.
Sales Associate
Kitchen, The Home Depot, Oshawa
Scarborough
06.2014 - 06.2016
- Greet customers in a timely fashion while quickly determining their needs.
- Verify all the stocks are always stacked and full
- Inform supervisors for items that are out of stockto reorder.
- Recommend merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment andexchanges and security practices.
- Respond to customer's questions and requests in a prompt and efficient manner.
- Build partnerships with other stores to determine merchandise availability and transfer the itemsif required.
- Built relationships with customers to increase likelihood of repeat business.
Team Developer
Bank of America
Mumbai
10.2006 - 08.2014
- Handled collections calls (Inbound & Outbound) for Three years for US customers.
- Provided payment plans for delinquent customers.
- Processed payments and refunds.
- Customer accounts were daily monitored to avoid and late payments.
- Handling associate queries and escalating it to business clients if needed.
- Performed daily quality checks to ensure discrepancies were found and corrected
- Preparing quality reports and providing feedback to associates.
- Communicating with business clients in regards to process updates, procedures and escalationmails.
- Arrange meetings with managers and clients on regular basis to discuss about the performance ofthe team and brainstorming ideas to improve the process/department.
- Take minutes of meetings and circulate it to the team.
- Arrange trainings for new employees and bottom performers.
- Conduct certifications for new quality associates and new associates.
Education
Logistics Management Post-Graduate Certificate - Business & Transportation
Centennial College
Project Management Post-Graduate Certificate - Business
Durham College
Bachelor of Science: Graduate Degree - undefined
Sarva Shiksha Parishad – Maharashtra Board
HSC - Science
St. Anne's Jr College – Maharashtra Board
Skills
Information gathering
Certification
Logistics Management Post Graduate Certificate
Interests
Playing Table-Tennis
Walking
Timeline
Analyst
Rayden Interactive, Phreesia
03.2022 - Current
Integration Project Manager
03.2021 - 03.2021
Customer Relations Advisor
Tech Mahindra Business Services Ltd
03.2020 - 10.2020
Project Administration Officer
H&K International
02.2019 - 02.2019
Project Coordinator
The Home Depot
06.2016 - 12.2018
Project Management Post Graduate Certificate
04-2016
Logistics Management Post Graduate Certificate
04-2015
Sales Associate
Kitchen, The Home Depot, Oshawa
06.2014 - 06.2016
Team Developer
Bank of America
10.2006 - 08.2014
Logistics Management Post-Graduate Certificate - Business & Transportation
Centennial College
Project Management Post-Graduate Certificate - Business
Durham College
Bachelor of Science: Graduate Degree - undefined
Sarva Shiksha Parishad – Maharashtra Board
HSC - Science
St. Anne's Jr College – Maharashtra Board
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