Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adnan Shaikh

Hyderabad

Summary

With ~9 years of Amazon experience, I've held roles as FC Trainer, Outbound Area Manager, and Ship Dock Area Manager at several Indian fulfillment centers for 6 years. I switched from India's FC operations to Network Operations Center program management in Q3 2021. To conclude, I have extensive Amazon team experience, which includes learning, operations, and program management at all Amazon miles (first, middle, and last) in India, North America, Europe, Japan, Australia, and Singapore.

Overview

10
10
years of professional experience

Work History

Manager,Program Management - ATS Relay Operations

Amazon
Hyderabad
10.2023 - Current
  • Leading relay operations (RO) and programs for Amazon Transportation Services (ATS) in the Australia and Singapore. Managing a team of 3 L4s, 12 L3s, and 2 L2s to execute day-to-day operations and drive programs to bring parity with other geographies such as Brazil, Mexico, the United Arab Emirates, the Kingdom of Saudi Arabia, and Egypt within the ECCF market.
  • Conducted goal-setting exercise in alignment with ATS stakeholders by benchmarking with Singapore and Mexico regions, revised the goal by 100 bps for a key metric called on-time performance (OTP) for pick-up and delivery (96% in 2024 vs. 95% in 2023) and deployed mechanism for automated proactive delay alerts to ensure that the goals are achieved at weekly, quarterly, and annual intervals (OTP metric is trending at 97.9% YTD'24)
  • In programs, I collaborated with the Analytics Operations and Programs (AOP) team to develop a Yard Management System (YMS) check-in complaint dashboard to drive adoption of YMS at delivery stations in the AU region. As a result, the on-time performance at delivery stations improved by 131 bps, or 95.47%. Feb'24 vs. 96.78%. Apr'24. We will enable this for all countries in the ECCF region as a next step. Further, by enhancing the existing processes, such as proactive ad hoc bookings and cancellations through automation, we have saved $0.63 million in Q1'24.
  • Leading weekly business reviews (WBRs) with the senior operations manager (L7) and participating in quarterly business reviews (QBRs) with directors (L8).
  • As a people manager, I lead weekly team meetings to provide the team with an understanding of goals and the linkage of individual work to organizational goals. Also, recognize and celebrate wins.
  • As a people manager, I lead monthly connection meetings to address concerns, growth opportunities, or celebrate successes that provide a safe, healthy, and competitive working environment for all employees.
  • As a people manager, I interact with my directs through weekly 1:1s, which are structured to understand employee well-being, provide performance feedback and support for development, or remove barriers to their growth.
  • As a people manager, I proactively manage talent in the team by focusing on career growth plans (CGPs), providing actionable performance feedback, and proposing training such as Propel, etc. I have actively led one L3-to-L4 promotion in Q1'24.

Manager,Program Management - Marcopolo Program

Amazon
Hyderabad
10.2021 - 10.2023
  • Led a team of 6 L4 Ops managers and 60 L3 associates as Central Operations leader for DSP Payments workstream across EU,NA and JP regions, spanning across ~900 AMZL/AMXL locations and 5.5K DSP partners.
  • Responsible for overseeing new pilot, launches and network wide expansion to new geographies and LOBs across NA, EU and JP, with aim to achieve global parity across DSP payments workstream and partner with program team to drive continuous improvement, cost reduction and strategic initiatives
  • Successfully transitioned NA DSP Payments process across AMZL sites across Work Summary Tool (WST) and Invoicing and EU WST process in 2022 and centralized EU Invoicing process directly out of IN in Q1'23.
  • Drove SLA improvement on rate of dispute resolution metric from 78% pre transition to 93% post transition by mechanisms such as i) escalation matrix for improved station outreach, ii) improving SIM prioritization with dwell dashboard and iii) frequent refresher sessions for schedulers
  • I collaborated with the program team to implement AMZL/DSP late cancellations, rescue via Routing Input Manager (RIM), and class room training automation throughout 2023 (SOP development, UATs on automation, SME/escalation management support).
  • Developed and implemented strategies to increase customer satisfaction and loyalty and achieved overall CSAT score for DSP payments for Q1’23 in EU stood at 97.2%, in NA stood at 89.7%, against the goal of 95%.
  • Established WBR, MBR and QBR metric review structure and created monthly reports for senior management summarizing operational performance metrics.

Outbound and Ship Dock Area Manager - IN FC

Amazon
Ahmedabad And Mumbai
11.2018 - 09.2021
  • Lead outbound and ship dock operations, including safety, quality, and productivity in the shifts at the multiple fulfillment centers in India, which include AMD1 (which was Medium FC and now AMD2 as a Large FC) and BOM7 (Large FC).
  • Planning and balancing the roster for ~300+ associates in day and night shifts based on the 3-day IPT ship average plan. Plan the shift so that the First Pass Yield (FPY) goal and throughput hours meet the IOP and OP2 goals on a daily and weekly basis.
  • At the site level, ACES organized daily dive-deep (DDD) meetings, which I was responsible for leading as a proxy. The purpose of these meetings is to present D-1 outbound and ship dock performance across all metrics to the site leader (L7) and all internal stakeholders, including IB, ICQA, procurement, safety, and facilities.
  • Collaborate with the Human Resource Business Partner (HRBP) to conduct weekly quality and productivity performance reviews, utilizing SQPR and SPPR mechanisms to guarantee the proper placement of individuals in their respective roles.
  • Support hiring events in partnership with the site learning team to onboard and train ~500+ associates in outbound and ship dock operation processes such as pick, rebin, pack, and SLAM for more than five Amazon Rolling Thunder (ART) events per year.
  • Proactively creating a pool of ambassadors to ensure the newly hired associates meet productivity and quality goals across all the learning curves.
  • With Amazon's Advance Excel training, I developed a macro-based tool that guarantees adherence to the outbound hourly processing capacity by preventing shipments from overflowing on conveyors, thereby reducing CPT misses. This tool played a pivotal role during the 2020 Diwali ART and helped the site achieve the highest outbound of ~150K shipments with throughput hours of 67 in a day since the launch of BOM7 FC.

Fulfillment Center Trainer - IN FC

Amazon
Ahmedabad And Mumbai
06.2015 - 10.2018
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures through associate experience week (AEW) and learn by doing
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Recommended changes or improvements in existing training processes as needed.
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.

Sales Training Manager

Samsung
Mumbai
10.2014 - 06.2015
  • Responsible for product training and sales training across west India for the large retail format (LFR) and general trade (GT) chains.
  • Responsible for classroom training across west India for employees of TATA Croma, Future Group, Vijay Sales, Reliance Digital, Reliance Digi Express, The Mobile Store, Samsung Smart Cafe, Samsung Exclusive Store, and Universal Sync.
  • Coordinating with Area Sales Manager (ASM) and Zonal Sales Manager (ZSM) for training alignment on store level for all large retail format chains from states like Maharashtra, Goa, and Gujarat.
  • Market visit with respective ASM or SSS on KRO for training and tracking sales.

Junior Sales Trainer

Sony
Mumbai
07.2014 - 09.2014
  • Responsible for in-store and classroom training for all the Sony centers, large retail formats and general trade retail chain stores staff in the Mumbai.
  • Responsible for Sony In-shop demonstrator (ISD) on job and class training so as to boost the sales in consumer audio and video category.
  • Visit the market along with the area sales manager and the zonal sales manager to have a pulse check on the product and clarify any doubts, if any.

Education

Diploma - Electronics Engineering

AR Kalsekar Polytechnic
Panvel
06-2013

Skills

  • Operations Management
  • Program Management
  • Stakeholder Management
  • Cross-Functional Teamwork
  • Strategic Planning
  • New Employee Training
  • Leadership training
  • Verbal and writing communication

Timeline

Manager,Program Management - ATS Relay Operations

Amazon
10.2023 - Current

Manager,Program Management - Marcopolo Program

Amazon
10.2021 - 10.2023

Outbound and Ship Dock Area Manager - IN FC

Amazon
11.2018 - 09.2021

Fulfillment Center Trainer - IN FC

Amazon
06.2015 - 10.2018

Sales Training Manager

Samsung
10.2014 - 06.2015

Junior Sales Trainer

Sony
07.2014 - 09.2014

Diploma - Electronics Engineering

AR Kalsekar Polytechnic

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Adnan Shaikh