Versatile operations professional with extensive experience in optimizing client company workflows. Demonstrated ability to drive operational efficiency and enhance customer satisfaction through innovative administrative solutions. Recognized for implementing effective changes that streamline processes and improve service delivery.
Hi, I’m
Mohammed Rizwan Khan
Hyderabad
Summary
Overview
7
years of professional experience
Work History
Amazon Development Centre India (ADCI)Hyderabad
Operations Support Specialist
03.2022 - Current
Job overview
- Supported Sellers with financial related questions and ensure they are addressed in accordance with policy.
- Assisted with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
- Evaluated research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
- Achieving weekly productivity and quality targets.
- Consistently improved Seller experience.
- Partnered and communicate with stakeholders to ensure consistent employee experience.
- Lead team meetings focused on team performance, policy and site updates, and team-building activities
Carling Dhoot India Pvt LtdAurangabad
SALES & MARKETING EXECUTIVE
04.2021 - 12.2021
Job overview
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Restocked materials as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Increased purchase amounts by cross-selling with similar products.
- Create and track shipments/ international consignments and ensure timely deliveries.
Lesokart Industries Pvt LtdAurangabad
CRE/PPC ENGINEER
07.2020 - 03.2021
Job overview
- Developed and implemented strategies to increase customer satisfaction ratings.
- Provided technical support for existing clients and identified opportunities for new business development.
- Analyzed customer feedback data to develop insights into customer needs and preferences.
- Developed training programs for staff members assigned to serve customers' needs.
- Identified customer needs by asking questions and advising on best solutions.
Marathwada Auto ClusterAurangabad
PRODUCTION ENGINEER
03.2018 - 07.2019
Job overview
- Developed and implemented production processes to increase efficiency and reduce costs.
- Created detailed reports on production performance and made recommendations for process changes.
- Maintained accurate records of all activities related to production engineering.
- Trained personnel in the operation of specialized machinery and best practices for using it safely.
- Designed jigs, fixtures, tools, gauges and other equipment needed for the efficient manufacture of products.
- Implemented lean manufacturing techniques such as 5S, Kaizen, Kanban, to reduce waste and improve productivity.
- Performed regular maintenance checks on machines used in the manufacturing process.
- Mentored new engineering and production team members.
Education
D.I.E.M.S
BACHELOR OF ENGINEERING- B.E (MECH)
07-2017
University Overview
Grade: Distinction
- 8.3 GPA
- Major in Mechanical engineering.
- MESA Member
Skills
- Microsoft Office
- ERP (FOCUS)
- 6 Sigma
- Quality Control Analysis
- 5-S etc
- Sound Leadership and Communication Skills
- Target oriented person
- Written Communication
- Verbal Communication
- Staff Training and Motivation
- Stock Management
- Transportation Management
- Reporting and documentation
- Teamwork and Collaboration
Timeline
Operations Support Specialist
Amazon Development Centre India (ADCI)
03.2022 - Current
SALES & MARKETING EXECUTIVE
Carling Dhoot India Pvt Ltd
04.2021 - 12.2021
CRE/PPC ENGINEER
Lesokart Industries Pvt Ltd
07.2020 - 03.2021
PRODUCTION ENGINEER
Marathwada Auto Cluster
03.2018 - 07.2019
D.I.E.M.S
BACHELOR OF ENGINEERING- B.E (MECH)
Accomplishments
Accomplishments
- Successfully completed vendor audit for Siemens India Inc.
- Basic knowledge of ISO 9001 and IATF 16949 :2016 for QMS
- Successfully enhanced the work flow efficiency by 18% with the help of GAMBA technique.
- Member of CFT.
Hobbies And Interests
Hobbies And Interests
Football enthusiast
Movies
E-gamer
Food explorer
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