Adnan Anwar Ahmed Khan
Hyderabad
Summary
Detail-oriented individual with more than 2 years of experience analyzing, evaluating and conducting research on business operations. In-depth knowledge of client relations, strategic risk assessment and operations administration. Committed to driving profitability through efficiency and improved operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assessments Proctoring Officer (Operations)
University Of Law UK, GUS Education India LLP
07.2022 - Current
- The Proctoring Project involves ID checks of the students who attended the assessment to check the environmental video and red flags raised during the proctored sessions and update the campus in case of any discrepancies.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- To manage and oversee the timely and accurate student examination and assessment enrolment and to provide comprehensive information to clients with regards to all aspects of assessments, responding in a timely and professional manner to inquiries, demonstrating an in-depth understanding of assessment regulations and protocols.
- To manage email inboxes and respond to inquiries from students, clients, and staff within 24 hours, ensuring accurate and professional responses at all times keeping the corporate image Of the University.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Improved overall department efficiency by streamlining processes and implementing new policies.
Central Liability Hub Officer (CLH)
Axis Bank PVT LTD
04.2020 - 03.2022
- Assisted customers in navigating the company website and placing online orders, improving overall user experience regarding credit and debit cards.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- CLH is a part of the Bank's front-line sales team.
- The primary responsibility is sales of the bank’s products to new customers for the bank.
- Actively sold banking and third-party products to customers based on their needs.
Education
Bachelor of Business Administration -
Anwarul-Uloom Degree And PG College
Affiliated With Osmania University, HyderabadHigher Secondary - Commerce
SSCE - National Institute of Open Schooling
Hyderabad, Telangana, IndiaINTERNATIONAL INDIAN SCHOOL CBSE
JEDDAH, KSA2012
Skills
- Software (Microsoft Excel, Microsoft Word, PowerPoint, Mails Outlook, Microsoft Office)
- Flexibility
- Teamwork
- Time Management
- Ability to work under pressure
- Strategic Planning
- Typing Speed (70-80 Words per minute)
- Task Prioritization
- Teamwork and Collaboration
Certification
- Banking and Financial Institutions - University of Illinois at Urbana-Champaign (Coursera)
- Operations Management : Organization and Analysis - University of Illinois at Urbana-Champaign (Coursera)
- Operations Management : Quality and Supply Chain - University of Illinois at Urbana-Champaign (Coursera)
- Relationship Management - Rice University (Coursera)
Languages
Hindi
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Urdu
Intermediate (B1)
Timeline
Assessments Proctoring Officer (Operations)
University Of Law UK, GUS Education India LLP
07.2022 - Current
Central Liability Hub Officer (CLH)
Axis Bank PVT LTD
04.2020 - 03.2022
Bachelor of Business Administration -
Anwarul-Uloom Degree And PG College
Higher Secondary - Commerce
SSCE - National Institute of Open Schooling
INTERNATIONAL INDIAN SCHOOL CBSE
- Banking and Financial Institutions - University of Illinois at Urbana-Champaign (Coursera)
- Operations Management : Organization and Analysis - University of Illinois at Urbana-Champaign (Coursera)
- Operations Management : Quality and Supply Chain - University of Illinois at Urbana-Champaign (Coursera)
- Relationship Management - Rice University (Coursera)
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