Adrian Ramirez Guevara
South Bend
Summary
With a proven track record at Delta Global Services, I excel in team leadership and aircraft marshalling, enhancing operational efficiency and safety. My approach has consistently elevated customer satisfaction and team performance, showcasing my problem-solving abilities and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Parts Clerk
SkyWest Airlines
03.2020 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Developed an effective system for organizing returned parts according to manufacturer guidelines, reducing processing times significantly.
- Assisted in the development of training materials for new employees, contributing to their quick integration into the team.
- Organized parts storage and stocked inventory according to established guidelines.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Utilized comprehensive knowledge of industry trends to make informed recommendations for stocking specific parts or adjusting reorder points as needed.
- Processed purchase orders and invoices with accuracy, contributing to the overall efficiency of the department''s financial management.
- Handled shipping and receiving duties efficiently, ensuring that parts arrived on time and in good condition for customers'' needs.
Ramp Agent
Quantem Aviation Services
01.2020 - 02.2021
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Supervisor of Operations
Delta Global Services
01.2014 - 02.2020
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
John Adams High School
South Bend, IN2012
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Aircraft tug operation
- Safety procedures
- Customer service
- Marshaling aircraft
- Ramp security
- Team leadership
- Crew assistance
- Pushback and towing
Languages
Spanish
English
Timeline
Parts Clerk
SkyWest Airlines
03.2020 - Current
Ramp Agent
Quantem Aviation Services
01.2020 - 02.2021
Supervisor of Operations
Delta Global Services
01.2014 - 02.2020
John Adams High School
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