Adrian Springfield
INDIANAPOLIS
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Jiffy Lube and Burger King. Skilled in inventory control and team leadership, I excel in creating positive environments that boost customer satisfaction and employee performance. Achieved significant improvements in staff training and customer relations, showcasing a blend of strategic problem-solving and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Store Manager
Jiffy Lube
07.2015 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Burger King
03.2010 - 05.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Ben Davis
Indianapolis, INSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Recruiting and hiring
- Operations management
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
Timeline
Store Manager
Jiffy Lube
07.2015 - Current
Assistant Manager
Burger King
03.2010 - 05.2015
Ben Davis
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