Adrianna Hillman
Newburgh,IN
Summary
Dynamic Shift Leader with a proven track record at Sonic Drive In, excelling in customer service management and conflict resolution. Skilled in staff training and development, I foster a motivated team environment, ensuring operational efficiency and high customer satisfaction. Recognized for implementing effective safety processes and achieving team goals through strong leadership. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Sonic Drive In
01.2024 - Current
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served consistent portions following recipes and control standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Working as a shift leader for approximately 2 years.
Team Member
Papa John's Pizza
01.2025 - 03.2025
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
- Addressed and resolved customer complaints in polite and professional manner.
- Monitored and verified merchandise for proper prices and labels.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gathered, organized and input information into digital database.
Table Busser
The Carousel
04.2022 - 11.2023
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Removed debris and trash from dining area to keep rooms clean and fresh for guests.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Supported servers by responding to guest needs and retrieving items.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
Education
High School Diploma -
Castle High School
Newburgh, IN05-2026
Skills
- Customer service management
- Conflict resolution
- Staff training and development
- Professional appearance
- Motivational leadership
- Sales expertise
- Staff supervision
- Shift leadership
- Operations support
- Goal setting and tracking
- Safety processes and procedures
- Policy and procedure enforcement
- Team motivation
- Role modeling
- Creative problem solving
- Team leadership
Timeline
Team Member
Papa John's Pizza
01.2025 - 03.2025
Shift Leader
Sonic Drive In
01.2024 - Current
Table Busser
The Carousel
04.2022 - 11.2023
High School Diploma -
Castle High School