Adrienne Milam
Lebanon
Summary
Customer-focused with a background in fast-paced hospitality environments. Known for maintaining high standards of cleanliness, handling food safely, and providing exceptional service to customers. Strengths include multitasking, working under pressure, and communicating effectively with both team members and guests. Previous roles have resulted in improved customer satisfaction rates due to attentive service and efficient problem-solving skills.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Food and Beverage Attendant
Hilton Garden Inn Hotel
Carmel
10.2025 - Current
- Provided exceptional customer service to guests in dining and bar areas.
- Maintained cleanliness and organization of dining areas and kitchen spaces.
- Trained new staff on service protocols and health standards compliance.
- Maintained a positive attitude towards coworkers and customers at all times.
Universal Banker
Arizona Bank & Trust
Scottsdale
06.2022 - 06.2025
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Assisted customers with account openings and service inquiries.
- Processed transactions accurately using banking software systems.
- Educated clients on banking products and services available.
Personal Concierge/Private Bartender
Waldorf Astoria Arizona Biltmore
01.2021 - 08.2022
- Contributed to a positive client experience by promptly addressing concerns or requests and providing swift solutions.
- Optimized time management skills by multitasking effectively across various responsibilities while maintaining attention to details.
- Enhanced client satisfaction by providing personalized assistance in various tasks, including travel planning, errands, and scheduling appointments.
- Adapted quickly to changing client needs and preferences, demonstrating flexibility and versatility in service offerings.
Bartender Shift Manager
Farrah's Bistro
11.2018 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Developed cocktail recipes to enhance menu offerings and customer experience.
Education
Air And Hospitality Managment - Hospitality Management
International Air And Hospitality Academy
Vancouver, WASome College (No Degree) - Business Administration
Portland Community College
Portland, ORSkills
- Time management and Organization
- Excellent with Communication
- Attention to details
- Interpersonal and Professional
- Technical skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, Zoom, and Microsoft Teams
Timeline
Food and Beverage Attendant
Hilton Garden Inn Hotel
10.2025 - Current
Universal Banker
Arizona Bank & Trust
06.2022 - 06.2025
Personal Concierge/Private Bartender
Waldorf Astoria Arizona Biltmore
01.2021 - 08.2022
Bartender Shift Manager
Farrah's Bistro
11.2018 - 03.2020
Air And Hospitality Managment - Hospitality Management
International Air And Hospitality Academy
Some College (No Degree) - Business Administration
Portland Community College