Adrienne Turner
Indianapolis
Summary
Committed professional with 10 years of experience in Customer Service and Administration. Proven record of leadership, organization, problem solving, teamwork, and communication skills. Consistently rewarded with promotions and increased responsibilities.
Experienced with managing concession operations, ensuring smooth and efficient service. Utilizes team collaboration and strategic planning to meet and exceed customer expectations. Track record of effective inventory management and staff supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concessions Manager
Aramark
02.2025 - Current
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Administered payroll for Number team members and addressed discrepancies in compensation.
- Oversaw maintenance of equipment within the concessions stand, ensuring proper functionality during all events.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
- Increased overall customer satisfaction by implementing efficient service standards and streamlining concession operations.
- Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
- Ensured compliance with all local health regulations, passing inspections consistently without any violations or penalties.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged teamwork and cooperation among staff members.
Concessions Manager
Levy
09.2021 - 02.2025
- Manages the operations of multiple concession stands, while assisting team members and maintaining a safe environment throughout operating hours.
- Greets, directs, and responds to guest's questions and needs.
- Understands menu offerings, presentation and pricing.
- Ensures proper product control and handling of inventory and equipment.
- Follows cash handling policies and food safety/sanitation guidelines.
- Performs other duties as assigned.
Dispatcher/Call Center
Velox Express
07.2020 - 08.2021
- Receive and answer emergency and non-emergency calls.
- Receive and dispatch orders to drivers.
- Oversee route and track delivery status of drivers.
- Coordinate schedule and route in the most effective manner for driver and client.
Freight Handler/ Warehouse Team Lead
Walmart
07.2018 - 03.2020
- Proactively address problems and suggest solutions for clients.
- Verified and processed returned items from Wal-Mart and Sam's Club.
- Trained and supervised over performance of the team.
Customer Service Rep. II
Stericycle
12.2016 - 06.2018
- Interpret data, analyze results using statistical techniques and provide ongoing reports.
- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Work with management to prioritize business and information needs.
- Locate and define new process improvement opportunities.
Education
High School Diploma - undefined
Warren Central High School
05.2010
Skills
- Data Entry
- Management
- Sanitation
- Leadership
- Data Collection
- Teamwork
- Product Control
- Customer Service
- Operations
- Food Safety
- Communications
- Scheduling
- Quality Assurance
- Problem Solving
- Planning
- Analytics
- Inventory
Certification
ServSafe
Timeline
Concessions Manager
Aramark
02.2025 - Current
Concessions Manager
Levy
09.2021 - 02.2025
Dispatcher/Call Center
Velox Express
07.2020 - 08.2021
Freight Handler/ Warehouse Team Lead
Walmart
07.2018 - 03.2020
Customer Service Rep. II
Stericycle
12.2016 - 06.2018
High School Diploma - undefined
Warren Central High School
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