Seasoned business professional experienced in meeting needs and exceeding requirements in team environments. Communicative with task prioritization skills.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
Work History
Analyst -Assistant Director (PM)-SDFC Developer
Iowa State University
08.2020 - 06.2024
Create customized dashboards for ISU VDL, full-service veterinary diagnostic laboratory engaged in daily missions of service, teaching, and research, that processes 90, 000 submissions from researchers and veterinarians annually
Write SQL Server Queries from LIMS Database and home-grown data warehouse database
Develop insights for VDL financial transactions, internal business operations, client management, diagnostic processes, and key business insights.
Strategized to maintain and communicate analytics from multiple data sources (MySQL and CRM) to Leadership
Establish reporting for department or unit assessment, competitor analysis, campus level entities
Vendor management and budgeting.
Created journeys in Marketing Cloud
Worked for development of applications and software tied to Salesforce integrations and data exchanges to serve needs of university
Wrote scripts in programming languages such as APEX, PHP.
Associate Director-CRM and Analytics
Wartburg College
07.2018 - 07.2020
Created workflow rules, process builder, maintain data exchange between databases
Built Source and customer feature modelling
Worked with vendors to generate enrollment projections and programmatic decisions to report to Director of Admissions
Created and developed dashboards, queries using SQL, tracked and strategized email marketing
Created and maintained import/export processes from sources such as Common Application, Royall, SAT, ACT, Cappex, etc , using Informatica.
Analytics Engineer
Scientific Games
07.2016 - 05.2018
Extracted, cleaned, described, and aggregated query results from Redshift
Created Spend Reports, Month-to-Date Reports and Ad-hoc Reports using Pivot tables, VLOOKUP's
Determined tracking issues, campaign strategy with testing feature changes, criteria for customer retargeting
Identified areas of opportunity from analysis and furnish analytics to executive leadership
Extracted, Monitored and Reported ongoing Key Dashboard Metrics: Installs (Organic vs Paid), Cost, Revenue, Retention, FTD (First Time Deposits), ROI, CPI (Cost Per Install), LTV (Lifetime Value), ARPU (Average Revenue Per Daily Active User), DAU (Daily Active User), Engagement (sessions, actions on page, posts, in- app notifications, app to user and push), Customer Demographics.
Data and QA Summer Intern
Vertex Pharmaceuticals. Inc.
06.2015 - 08.2015
Authored, modified, performed dry run of the formal validation test scripts for industry data warehousing project
Performed backend testing using Toad for Data Point
Managed Test error reporting after execution of validation test scripts in JIRA
Created reports and dashboards for visualization and analytics for a clinical data warehousing project
Data cleaning by reviewing ICV (Installation, Configuration, and Verification) for complete SLC (Source to Stage and Stage to Target) using Synchronizer
Logged over 200 defects in the test execution tracker and determined the root cause analysis using SQL
Acted as a resource to plug gaps in data capture during data validation by precisely documenting in Jira
Created visualizations in OBIEE Reporting tool and presented to validation lead
Gathered exposure to Integrating data and apps using ETL for the SAAS platform project.
Business Data Analyst
Infosys Limited
07.2012 - 07.2014
Prepared agile based business documentation for two capital market projects
Modeled techniques and methods (UML) for business case development
Performed User acceptance testing, conducted knowledge sessions
Documented timeline requirements and expected results and represented stakeholders during agile based project modifications for reconciliation platform and wealth management solution
Prepared compact documentations on business requirements for effectively communicating with development, QA and software engineering team to ensure software solutions elevated client-side experience.
Test Engineer
Infosys Limited
08.2011 - 06.2012
Performed smoke, system, regression, functional and performance testing for two capital market projects
Created and executed software test plans and monitored software testing life cycle
Detected, screenshotted, and explained over 1000 bugs in production version and contributed to error-free new releases
Designed templates for creating and executing automated software test plans, cases, and scripts to identify and Document software bugs and their causes and to prioritize severity of bugs in TFS (Team Foundation Server)
Maintained healthy communication with developers for fixing and closing defects.
Education
Master's in Information Systems -
Iowa State University
United States
08.2014 - 05.2016
Skills
Data Mining
Dashboards
Project Management
Supervisory
Data Engineering - Informatica
Marketing Analytics
Salesforce CRM
Certification
TABLEAU DATA ANALYST CERTIFIED
Academic work history
Iowa State University, Student Data Analyst for Business Analytics, 07/2014-05/2016, Produced worksheets and dashboard type information, provided predictive analytics using Tableau visualization for Office of Student Financial Aid, Iowa State University, Performed Data understanding to detect Outliers and produce clean data set from data dictionary of 72 tables, Answered the questions to the Fin-Aid Department in form of Tableau dashboards with the available data options, Identified the historical trends and findings with different levels of drilldown across award type, student classification year, student type (graduate/undergraduate) and academic departments, with higher analytical operational efficiency for award allocations decision-making, Used Charts, pivot tables and v lookups in Business Analytics Classes for problem solving
Iowa State University, Teaching Assistant, Department of Physics, Department of Chemistry
Iowa State University, Mathematics Grader and Mathematics Helper