ADRIJA ROY
Alipurduar
Summary
Motivated Sales Associate with 5 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Star Health Insurance
02.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
LIC India
01.2011 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Social Work -
Netaji Subhas Open University
2022
Bachelor of Arts -
Netaji Subhas Open University
2020
Higher Secondary -
West Bengal Council of Higher Secondary Education
2007
Secondary -
West Bengal Board of Secondary Education
2004
Skills
- Store opening and closing
- Sales expertise
- Accurate Money Handling
- Store Merchandising
- Loss prevention
- Product promotions
- Guest Services
- Point of Sale Systems
Languages
Bengali
English
Hindi
Timeline
Customer Service Manager
Star Health Insurance
02.2022 - Current
Customer Service Manager
LIC India
01.2011 - Current
Master of Social Work -
Netaji Subhas Open University
Bachelor of Arts -
Netaji Subhas Open University
Higher Secondary -
West Bengal Council of Higher Secondary Education
Secondary -
West Bengal Board of Secondary Education