Dynamic and results-driven professional with over 5 years of experience in client management and strategic project oversight within a global organization. Proven track record in leading teams, enhancing client relationships, and delivering high-quality services. Recently transitioned from a Tax Senior role to focus on Account Management in a digital marketing context, leveraging strong analytical, communication, and organizational skills to drive client success.
Hi, I’m
Adrita Rudra
Account Manager
Summary
Overview
6
years of professional experience
Work History
Ernst and Young (Global Delivery Services)
Senior
10.2023 - Current
Job overview
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Manage end-to-end processes, ensuring timely and accurate delivery of assignments while proactively addressing client inquiries.
- Conduct regular meetings with senior management from clients to discuss strategy and work efficiency.
- Develop and present strategic financial reports and cost estimates, contributing to informed decision-making for clients.
- Oversee project management for sensitive client initiatives, ensuring compliance and effective communication with client leadership.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Ernst and Young (Global Delivery Services)
Advanced Analyst
10.2019 - 09.2023
Job overview
- Actively managed a full account lifecycle, fostering strong relationships with clients and stakeholders to enhance service delivery.
- Coordinated with global teams to ensure the seamless execution of services for 700+ employees across multiple jurisdictions.
- Conducted client workshops, effectively communicating processes and strategies to optimize workflow and client satisfaction.
Ernst and Young (Global Delivery Services)
Analyst
10.2018 - 09.2019
Job overview
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Crescent Media
Account Manager Intern
Job overview
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Managed a portfolio of accounts, regularly monitoring progress and identifying areas for potential growth or improvement.
- Identified upsell opportunities using thorough analysis of current services utilized by clients against their evolving needs.
- Provided exceptional customer service, responding quickly to inquiries and resolving issues efficiently to ensure client satisfaction.
E Blue Soft, Kolkata
Sales and Marketing Intern
Job overview
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Strengthened client relationships through regular communication and follow-ups, leading to repeat business.
Akshara High School
Account Manager Intern
Job overview
- Worked with the creative team on planned content creation on a weekly basis.
- Regular posting of content on a scheduled manner.
Kidyzone School
Account Manager and Creative Head
Job overview
- Managed the Annual Function for Kidyzone School for three consecutive years, culminating in the school's 50th anniversary.
- Coordinated for two months with multiple teams to ensure smooth execution of the event, demonstrating strong project management skills.
- Oversaw the school's social media page, effectively promoting the event and engaging the community.
Education
IMT CDL, GhaziabadGhaziabad
Post Graduate Diploma in Management from Marketing
05.2001
University Overview
- Power of social media in marketing for a cause: Case study on fundraiser for kids in India organized by youtuber Pewdiepie through social media. - Research Project
My CaptainOnline
Social Media Content Creation
05.2001
University Overview
Christ UniversityBengaluru, India
Bachelor of Arts from Performing Arts (Theatre), English, And Psychology
05.2001
University Overview
- Recipient of 1st Place in Proscenium theatre for inter and intra college theatre fests, 2015,16 and 17
- Recipient of 3rd place in Street theatre. 2017
- Stage Manager of Organised Chaos Productions
- Head Student Coordinator for Baptizer National Theatre Festival
- Theatre Intern, Uhinee Kolkaya, Completed 2016
- Theatre Intern, Pikepara Indra Ranga, Completed 2017
- Invited to perform in Assam by Unicef
- Performed at Thespo Youth Theatre Festival
Sushila Birla Girls SchoolKolkata, India
High School Diploma
05.2001
University Overview
Apeejay SchoolKolkata, India
AISSE
05.2001
University Overview
- Captain of School House
Skills
Client Management: Relationship building, client communication, strategic account oversight
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Bengali
Intermediate (B1)
Accomplishments
Accomplishments
- Multiple Spot Awards for exceptional team management and work efficiency (2019-2024)
- Exceptional Client Service Award (April 2021)
- Supervised team of 7 staff members.
- Collaborated with team of 4 in the development of project plan for client pitch.
Interests
Theatre
Dancing
Photography
Writing
Timeline
Senior
Ernst and Young (Global Delivery Services)
10.2023 - Current
Advanced Analyst
Ernst and Young (Global Delivery Services)
10.2019 - 09.2023
Analyst
Ernst and Young (Global Delivery Services)
10.2018 - 09.2019
IMT CDL, Ghaziabad
Post Graduate Diploma in Management from Marketing
05.2001
My Captain
Social Media Content Creation
05.2001
Christ University
Bachelor of Arts from Performing Arts (Theatre), English, And Psychology
05.2001
Sushila Birla Girls School
High School Diploma
05.2001
Apeejay School
AISSE
05.2001
Account Manager Intern
Crescent Media
Sales and Marketing Intern
E Blue Soft, Kolkata
Account Manager Intern
Akshara High School
Account Manager and Creative Head
Kidyzone School
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