Adshatha Yesaiyan

• Troubleshot FIX connectivity and protocol issues and performed onboarding and training for Arlo Process.
• Provided technical support and guidance to users, resolving issues related to software, hardware, and network systems.
• Diagnosed and troubleshooted complex technical problems, offering efficient solutions to minimise downtime.
• Managed incident tickets from initiation through to resolution, documenting processes and outcomes for future reference.
• Provided clear and concise step-by-step technical support to guide clients.
• Assessed and recommended new technologies and tools to improve support services and user satisfaction.
• Analysed customer feedback to identify trends and areas for improvement in the technical support process.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.

• Managed customer queries and complaints, delivering swift resolutions to enhance satisfaction levels.
• Handled tickets through freshdesk with multiples products, routine reporting of products and it's changes.
• Maintained a comprehensive knowledge of product ranges to provide expert advice to customers.
• Utilised CRM systems to record customer interactions, ensuring a personalised service approach.
• Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.
• Conducted product demonstrations, highlighting features and benefits to facilitate informed purchasing decisions.
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.

• Managed and nurtured leads through the sales pipeline, progressing them from initial contact to qualification.
• Utilised CRM software to track interactions, ensuring accurate record-keeping and efficient lead management.
• Fostered strong relationships with potential clients by providing timely follow-ups and personalised communication.
• Identified and pursued new business opportunities through strategic prospecting and cold calling.
• Secured new clients through targeted prospecting and networking.
• Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
• Developed engaging sales pitches to promote products and services of company.

• Worked closely with US client and account managers in developing and providing solution to the queries through calls for E-commerce process (Office Depot)
• Respond to telephone inquiries also providing quality service to customers and associates who is inquiring about the product or the status of orders.
• Worked with US customer through realtime chats and calls in solving their needs in regards to shipping, product information, pricing and Quantity
• Worked in huge queue of customers to resolve queries and also maintaining the shrinkages and attrition in meeting the daily targets through Zendesk and Salesforce
• Led a cross-functional team in developing and launching a blockchain-based supply chain tracking system, improving inventory accuracy by 99.8%, and reducing fulfillment times by 40% for over many SKUs.
• Collaborated with many suppliers daily to ensure smooth order fulfillment and maintain strong vendor relationships.
• Built rapport with customers through courteous and professional communications.

Relevant skills