MS-Office
Advait Chopade
German Language Professional
Pune,Maharashtra
Summary
Hardworking Customer Service Representative with 3.3 years of experience working with Concentrix Amazon Customer Service. Specialize in quality, multi tasking and process optimization. Committed to maintaining professional relationships with Customers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
Languages
7
7
years of post-secondary education
3
3
years of professional experience
Work History
Senior Customer Service Associate
Concentrix India Pvt.Ltd, Pune
Pune, Maharashtra
09.2017 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Worked in all three LOB's (Email, Chat, Voice). One year each.
- Supported team for business requirement.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Education
German Language B2 Level - German Studies
Goethe Institute Max Mueller Bhavan
Pune 01.2016 - 03.2017
Diploma Electrical Engineering - Electrical Engineering
Maharashtra State Board Of Technical Education
Amravati 06.2011 - 08.2014
ITI - Electrician
National Council For Vocational Training New Delhi
08.2008 - 02.2011
Skills
Complaint resolution
undefinedSoftware
Photoshop
Virtual DJ
Interests
Web Series
Travelling
Trekking
Photography
Timeline
Senior Customer Service Associate
Concentrix India Pvt.Ltd, Pune
09.2017 - Current
German Language B2 Level - German Studies
Goethe Institute Max Mueller Bhavan
01.2016 - 03.2017
Diploma Electrical Engineering - Electrical Engineering
Maharashtra State Board Of Technical Education
06.2011 - 08.2014
ITI - Electrician
National Council For Vocational Training New Delhi
08.2008 - 02.2011
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