Advaith Narayan
Bengaluru
Summary
Experienced Network Operations professional with 5 years of hands-on experience in infrastructure commissioning, audio visual integration and service delivery. I've worked closely with cross-functional teams, project managers, and vendors to bring network setups to life. I'm skilled at keeping things organized, communicating clearly, and making sure work gets done on time and to standard. I'm now looking to transition into a project management or PMO-focused role, where I can apply my technical background along with my strengths in coordination, documentation, and follow-through. I'm planning to pursue ITIL and CAPM certifications to build on this foundation and grow into the next phase of my career.
Overview
5
5
years of professional experience
Work History
Remote Commissioning Engineer
Diversified AV India Pvt Ltd.
Bengaluru
08.2024 - Current
- Coordinating end-to-end commissioning of network infrastructure and services across various client projects, involving task tracking and multi-team coordination.
- Developing and maintaining project checklists, handover documentation, and test reports, ensuring quality and consistency.
- Interfaced with project managers, field technicians, and vendors to align timelines and delivery milestones, contributing directly to structured project execution.
- Contributed to root cause analysis (RCA) of commissioning failures, and prepared technical documentation to assist in future mitigation.
- Created and maintained dashboards, status trackers, and daily progress logs, improving visibility and accountability across projects.
- Collaborated on internal process optimization projects, suggesting improvements to standard commissioning workflows and templates.
- Contributed to team development by training junior engineers on commissioning best practices, testing protocols, and escalation procedures.
Senior Analyst
HCL Technologies
Bengaluru
09.2022 - 08.2024
- Worked as a Senior Analyst in IT Operations and Global Access Management (IAM).
- Troubleshoot and fix issues related to mail flow, client connectivity, mailbox quotas, permissions, duplicate mailboxes, Microsoft applications, and Office 365.
- Managed Incident/Problem/Service level issues via ServiceNow. Have a good knowledge about ServiceNow tool.
- Generated daily/ weekly reports using Excel and PowerPoint Initiate Standup calls.
- Picked up additional tasks to aid team success by assisting new employees in resolving the cases. Also take the ownership on the cases which is assigned to the agents if they are on a PTO.
Senior Process Consultant
HGS - Hinduja Global Solutions
Bengaluru
12.2020 - 08.2022
- Worked as an Escalation repair technician for Windstream Communications (Client) which is one of the leading Internet Service Provider in the USA which is especially known for SDWAN technology.
- Specialized in SDWAN and VoIP. Troubleshooting issues related to phone lines and internet to get any technical issues resolved within the SLA.
- Worked with Field Technicians by assisting them in installation and configuring routers and switches.
- Resolving customer technical issues and their queries by communicating effectively to provide step by step solutions.
- Handling the cases which are highly escalated and sensitive to get a sooner resolution.
Education
BBA - Engineering And Project Management
Jain University
BengaluruPUC(Pre-University Course)/12th -
St. Joseph's Pre-University College
BengaluruSkills
- Network infrastructure commissioning
- Issue escalation and resolution
- Project coordination and scheduling
- KPI monitoring and reporting
- Time and priority management
- Monitoring tools
- Team Leadership & Mentoring
- Solution-oriented and Quick to adapt
- Enthusiastic
- Network troubleshooting
- Office 365
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Star Performer Awards Multiple Times
- Top Gun award in my previous organization
- Multiple client appreciation emails
Affiliations
- Travelling
- Farming
- Sports
- F1
- Road trips
Timeline
Remote Commissioning Engineer
Diversified AV India Pvt Ltd.
08.2024 - Current
Senior Analyst
HCL Technologies
09.2022 - 08.2024
Senior Process Consultant
HGS - Hinduja Global Solutions
12.2020 - 08.2022
BBA - Engineering And Project Management
Jain University
PUC(Pre-University Course)/12th -
St. Joseph's Pre-University College