ADVAITHA KUMAR
Hyderabad
Summary
Systematic Quality Assurance Auditor focused on standardizing compliance assessments, audit procedures and corrective action processes in Scheduling. Well-coordinated and accuracy-minded professional with a solid record of achievement over 8 years of experience in various domains such as operations,training and quality.
Overview
8
8
years of professional experience
Work History
QUALITY ASSURANCE AUDITOR/ANALYST
Randstad India Pvt Ltd
01.2023 - Current
- Collaborate with Client - Google , to ensure the interview schedules are scheduled with compliance and accuracy
- Assisted in executing internal control assessments, operational reviews, and special projects as needed.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Oversaw process checks to verify proper completion and correct frequency.
- Week on Week Deep dive analysis of the error trends using Google Plx Dashboard and Pivot table.
- Work on different audit projects , handle a team of 15, prepare audit plans and run reports to validate accuracy of data.
- Created detailed documentation of audit findings, including recommendations for resolution of any issues identified.
- Performed data analysis on production results to identify trends and opportunities for process optimization.
Recruitment Coordinator
Randstad
Hyderabad
10.2021 - 12.2022
- Scheduled in-person interviews with hiring managers and coordinated travel arrangements as needed.
- Set appointments and interviews for job candidates via phone and email.
- Organized and maintained applicant tracking systems, including entering data into the system and updating information as needed.
- Planned and executed recruitment events to bring in area candidates.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed feedback from applicants after interview processes were complete.
SENIOR ASSOCIATE/SME/TRAINER
Amazon Development Pvt Ltd
01.2016 - 01.2021
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Monitored performance metrics to assess effectiveness of operational processes.
- Created monthly forecasts based on historical data analysis.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Reviewed customer feedback surveys to identify areas of improvement.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Designed and developed training materials for new employees in the organization.
- Established relationships with key stakeholders across the organization.
- Developed and implemented strategies for increasing customer satisfaction.
Education
Post Graduate - Business Intelligence And Data Analytics
IIIT-B
Bangalore06-2022
Bachelors in Techolody - Electronic And Communications Engineering
JNTU-H
Hyderabad05-2015
Master of Science - Data Science
Liverpool John Moores University
London,UKS K I L L S
- Data Cleaning & Validation
- Compliance Requirements
- Quality Assurance and Control
- Quality Standards Adherence
- Spreadsheets Tracking
- Power BI
- Tableau
- Google Plx dashboard
- DOMO
- Leadership skills
- SQL
- Python
- Excel
- Google Spreadsheets
- Deepdive analysis
- Soft Skills and Communication
Accomplishments
- Received multiple awards on quarterly basis in Amazon.
- Received Best recruiting coordinator awards in Randstad
- Received the Best Quality Assurance Auditor award in Randstad
- Rated with the highest bonus percentage across the organization
Timeline
QUALITY ASSURANCE AUDITOR/ANALYST
Randstad India Pvt Ltd
01.2023 - Current
Recruitment Coordinator
Randstad
10.2021 - 12.2022
SENIOR ASSOCIATE/SME/TRAINER
Amazon Development Pvt Ltd
01.2016 - 01.2021
Post Graduate - Business Intelligence And Data Analytics
IIIT-B
Bachelors in Techolody - Electronic And Communications Engineering
JNTU-H
Master of Science - Data Science
Liverpool John Moores University
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