Advika Sandilya
New Delhi
Summary
Proven professional with extensive experience in customer service and flight safety, demonstrated during tenure at Vistara Airlines. Excelled in enhancing brand reputation through exceptional interpersonal communications and hospitality service expertise. Achieved high customer satisfaction rates by leveraging problem-solving aptitude and cultural awareness. Skilled in first aid, ensuring passenger safety and comfort.
Overview
2
2
years of professional experience
Work History
Flight Attendant
Vistara Airlines
06.2023 - 07.2024
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Front Desk Receptionist
Navjeevan Hospital & Maternity Care
09.2022 - 04.2023
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Bachelor of Arts - Communications
Amity University
Noida, India 04.2001 -
Skills
Customer Service
Flight safety
First Aid
Swimming
Public Speaking
Interpersonal communications
Verbal and written communication
Hospitality service expertise
Cultural Awareness
Effective Communication
Problem-solving aptitude
Timeline
Flight Attendant
Vistara Airlines
06.2023 - 07.2024
Front Desk Receptionist
Navjeevan Hospital & Maternity Care
09.2022 - 04.2023
Bachelor of Arts - Communications
Amity University
04.2001 -
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