Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Field Work Experience
Languages
Timeline
Generic

Adviti Gupta

Gurugram

Summary

Dynamic Training Coach with a proven track record at TELEPERFORMANCE, achieving 97.5% throughput in training sessions. Expert in instructional design and facilitation, I excel in enhancing employee capabilities and driving customer satisfaction through effective communication and data-driven strategies. Committed to continuous improvement and team collaboration for impactful results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Training Coach

TELEPERFORMANCE
Mohali
05.2023 - 05.2025
  • Delivered classroom training sessions, achieving 97.5% throughput in process trainings.
  • Implemented facilitation skills to ensure successful and impactful training sessions.
  • Conducted cross-skill training to enhance employee capabilities across diverse areas.
  • Analyzed new product information with employees to improve product knowledge for personalized customer experiences.
  • Evaluated effectiveness through performance analysis and implemented feedback for continuous improvement.
  • Collaborated with management and operational teams to identify specific training needs.
  • Partnered with HR and trainers to enhance onboarding programs consistently.

SME+ Sales & support specialist

TELEPERFORMANCE
Mohali
05.2022 - 05.2023
  • Focused on Customer experience and satisfaction by implementing CEM, Rapport building, Personalization and Empathy led to 40% increase in the Sales.
  • Worked in the premium process as a SME and handled a team of 38 in collaboration with the training team and technical team.
  • Trained in both oral and written effective communication as Online Phone Sales & Chat process domestic and international.
  • Followed engaging framework to provide great customer experience.
  • Reduced effort of the customer in usage of new device by guiding them through Personal setup session as an expert.
  • Worked as a specialist in Pre- sales and post- sales team solving immediate customer needs by online Sales automation tools.

Market Research Analyst

EXOWAYS WEB TECHNOLOGIES
Chandigarh
10.2020 - 04.2022
  • Implemented qualitative and quantitative research to share insights on customer needs and satisfaction.
  • Managed lead generation, market research and data analysis which led to 35% increase in B2B and 15% B2C client.
  • Provided Pre and post sales product trainings to B2B Clients worldwide reducing the human time and effort.
  • Used the data collection methods to form strategies for business growth and improved profitability.
  • Created successful online campaign marketing projects and business proposals on marketing software.
  • Collaborated with support team, designing team and content creation team handling a team of 8 responsible for the growth of company.
  • Communicated all the Research findings through Effective presentations, reports, SEO Optimization for marketing campaigns to build wider understanding of report conclusions.
  • Demonstrated the usage of Cloud-based ERP and CRM software for sales driven insights.

Education

MSc. (HONS) - ANTHROPOLOGY

PANJAB UNIVERSITY
Chandigarh, IND
09.2020

BSc. (HONS) - ANTHROPOLOGY

PANJAB UNIVERSITY
Chandigarh, IND
05.2018

PCB -

DELHI PUBLIC SCHOOL
Jalandhar, India
05.2015

All Subjects -

ST. JOSEPH’S CONVENT SCHOOL
Jalandhar, India
03.2013

Skills

  • Research and analysis techniques
  • Effective presentation delivery
  • CRM management (Salesforce)
  • Customer segmentation strategies
  • Technical troubleshooting
  • Interpersonal communication skills
  • Sales automation proficiency
  • Instructional design expertise
  • Needs assessment
  • Literature review methodologies
  • Research methodologies
  • Data collection and analysis (Tableau, R)
  • Customer-centric approach
  • Fluent verbal communication
  • Facilitation expertise
  • Team collaboration and cooperation
  • Active listening skills
  • Decisive action orientation
  • Deadline management
  • Critical thinking abilities
  • Creative problem-solving skills
  • Ethical considerations in research

Websites

Certification

  • PMI Certified: Generative AI in Learning and Development
  • LinkedIn Certified: Instruction design working with SMEs
  • Google Certification in Data Analytics
  • Udemy Certification in Digital marketing and SEO Optimization

Accomplishments

  • Appreciated as a mentor in the mentor-mentee program for new hires.
  • Successful Feet-on-street project Engaging the B2B clients.
  • Accomplished in depth product and process knowledge.
  • Appreciated twice for bridging process gaps and being flexible on professional front.
  • ANSI Workshop: Social interpretation and scientific research, possess interpersonal skills.

Languages

  • English, Fluent
  • Hindi, Fluent
  • Punjabi, Fluent

Field Work Experience

  • Expedition in Shivalik hills, H.P., Collected fossils of Paleoanthropological importance
  • Expedition in Nangal, Pb., Study on Mounds
  • Expedition in Nauni village, Solan, H.P., Conducted Data collection and analysis on three generations of people
  • Research intern in Growth and Development at Dept. Of Pediatrics, PGIMER

Languages

English
First Language
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2

Timeline

Training Coach

TELEPERFORMANCE
05.2023 - 05.2025

SME+ Sales & support specialist

TELEPERFORMANCE
05.2022 - 05.2023

Market Research Analyst

EXOWAYS WEB TECHNOLOGIES
10.2020 - 04.2022

MSc. (HONS) - ANTHROPOLOGY

PANJAB UNIVERSITY

BSc. (HONS) - ANTHROPOLOGY

PANJAB UNIVERSITY

PCB -

DELHI PUBLIC SCHOOL

All Subjects -

ST. JOSEPH’S CONVENT SCHOOL

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Adviti Gupta