Adwitia Majumder
Associate Business Analyst
Bengaluru
Summary
Results-oriented achiever with a track record of exceeding targets and driving success in fast-paced environments. Over two years and five months of experience as an associate business analyst possessing a unique blend of strategic thinking and hands-on expertise. Able to deliver impactful solutions that enhance organizational performance by combining these skills.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Associate Business Analyst
Tech Mahindra Life Sciences and Healthcare
5 2022 - Current
- Provided timely technical support for Cerner Millennium, Revenue cycle to clients staff via phone, email, and Chat.
- Troubleshoot and resolve technical issues using Cerner software.
- Resolved 95% of support requests within SLA, resulting in customer satisfaction.
Business Analyst Trainee
Tech Mahindra Life Sciences and Healthcare
02.2022 - 05.2022
- Learn the workflow of the Cerner Software application
- Trained regarding Incident management and change management process
- Started to work on ServiceNow
- Learn about the SLA.
Education
MBA - Heathcare Management
Institute Of Health Management Research- Bangalore
Bengaluru, India 07.2020 - 07.2022
Bachelor of Science - Biology
University Of Culcatta
Kolkata, India 06.2015 - 07.2018
Skills
MS Excel
HL7
Power BI
SQL Proficiency
Customer Targeting
Tableau proficiency
English language
Hindi language
Projects
Dissertation
Study of predictive analysis on Alzheimer's disease
02/2022 – 05/2022 (Tech Mahindra)
Summer Internship
Study on brand awareness and brand image of FORTIS Hospital
07/11/2021 - 31/11/2021 Bengaluru (Fortis Hospital )
Collage project ( IIHMR - B)
Implementation of IoT in Cold chain management
Timeline
Business Analyst Trainee
Tech Mahindra Life Sciences and Healthcare
02.2022 - 05.2022
MBA - Heathcare Management
Institute Of Health Management Research- Bangalore
07.2020 - 07.2022
Bachelor of Science - Biology
University Of Culcatta
06.2015 - 07.2018
Associate Business Analyst
Tech Mahindra Life Sciences and Healthcare
5 2022 - Current