Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adwitiya Patnaik

Adwitiya Patnaik

Bhubaneswar

Summary

Experienced in establishing team goals, evaluating performance and reporting on results. Well-organized and dedicated leader with good multitasking and supervision skills. Advanced skills in Excel. Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents with self-motivated and hardworking nature. Goal-oriented Operations Team Lead with exceptional customer relations, conflict resolution and safety management skills. Sound judgment and self-directed mindset to handle routine and complex challenges with minimal oversight. Flexible and proactive team leader with solid operations background over 1+ year in BPO Industry. Attentive to employee and business needs and changing demands.

Overview

1
1
year of professional experience

Work History

Operations Team Leader

Concentrix
04.2023 - Current
  • Enhanced team productivity through regular performance evaluations and targeted coaching. Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Optimized team performance, providing clear guidance and setting achievable goals. Developed strong relationships with cross-functional teams to improve communication and collaboration.
  • Trained, coached and managed 15-person team of New Hires and made them know complete process and industry. Helped Operations team meet 10+ intervals with specific number of agents.
  • Improved CCXU metrics from 57% to 89% for entire year. Also helped team to improve CSAT metrics from 72% to 92% .
  • Audit at least 10 Calls of agent with negative response on which provided proper feedback and ways to improve their ratings given by customers and reduce errors while sharing resolution to customers.

Sales Associate

Newton Schools
01.2023 - 04.2023
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Converted 80% of Leads to Regular Customers and boosted Sales. Assisted colleagues to improve their scores by 15% more than targeted score.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

B.COM - Accounting

Biju Patnaik Degree College of Science & Education
Bhubaneswar
03.2024

Intermediate - Commerce

Jawahar Navodaya
Sambalpur
2021

Skills

  • Team Member Training
  • Operational Excellence
  • Quality Assurance
  • Regulatory Compliance
  • Workforce Planning
  • Operations Management
  • Customer Relations
  • Team Training
  • Multitasking
  • Active Listening

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)

Timeline

Operations Team Leader

Concentrix
04.2023 - Current

Sales Associate

Newton Schools
01.2023 - 04.2023

B.COM - Accounting

Biju Patnaik Degree College of Science & Education

Intermediate - Commerce

Jawahar Navodaya

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Adwitiya Patnaik