Balakrishna Shetty
Deputy Manager
KALYAN
Summary
I am energetic, driven, result oriented young man with a strong work ethic and excellent communication skills. A team player, I am confident to develop and maintain successful relationships with client and colleagues.
● Proficient in all aspects of travel preparations, booking, and planning
● Considerable experience supervising teams and working in fast-paced settings
● Adept at using the Galileo Computerized Reservation System and related software
● Ability to identify customer needs and identify available travel deals
● Proficient in the use of industry-standard software applications
● Excellent customer service and communications skills
Overview
19
19
years of professional experience
Work History
Deputy Manager
Riya Travels And Tours
MUMBAI
12.2010 - Current
- Managing Operations for TCS Pan India
- Handling travels for corporate like The Leela and Heno Motors.
- Analyzed and reported performance data.
- Supervised and motivated staff employees.
- Pursued every opportunity to learn about business at all levels and improve team member support.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Created reports and analyzed and interpreted data.
- Maintained, documented and presented progress reports to leaders.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Senior Travel Consultant
HRG Sita India
MUMBAI
01.2011 - 12.2011
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Travel Consultant
Thomas Cook India Limited
MUMBAI
09.2009 - 11.2010
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- looking after issue related ticketing and reservations
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Handled corporate like Reliance and TCI.
- Handled UK and Europeans clients and monitored day to day activities.
Implant Incharge
Omeri Travel Agency
Abu Dhabi
12.2006 - 06.2009
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Looked after issue related ticketing and Reservations
- Prepared Monthly sales report.
- Finalized deals and contracts with Airlines and Hotels
Ticketing and Reservation Head
WNS Instone Department
MUMBAI
02.2005 - 11.2006
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
- Quality checked
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Counter Staff
AM Holiday Travels Pvt. Ltd.
MUMBAI
10.2003 - 02.2005
- Handled International and Domestic counter.
- Prepared Packages.
- Issued flight tickets.
- Visa arrangements and documentation done by me.
Education
GED -
St Xavier's High School
MumbaiHigh School Diploma -
IHCTM
Diploma In Compact Travels & Tourism IHCTM
CRS Galileo / AmadeusRBCS IATA Institute
Advance IATA Consultant Skills
Committed Deputy Manager with a solid understanding of national and international traveling procedures Adept at securing deals for individual and corporate clients, often with limited notice Specialize in preparing detailed itineraries for travelers and ensuring pleasant travel experiences
undefinedTimeline
Senior Travel Consultant
HRG Sita India
01.2011 - 12.2011
Deputy Manager
Riya Travels And Tours
12.2010 - Current
Travel Consultant
Thomas Cook India Limited
09.2009 - 11.2010
Implant Incharge
Omeri Travel Agency
12.2006 - 06.2009
Ticketing and Reservation Head
WNS Instone Department
02.2005 - 11.2006
Counter Staff
AM Holiday Travels Pvt. Ltd.
10.2003 - 02.2005
GED -
St Xavier's High School
High School Diploma -
IHCTM
IHCTM
RBCS IATA Institute
Listening Music, Exploring new places, Playing cricket and Net surfing
I am always energetic and eager to learn and explore new things and places, i love to listen musics whenever i get free time.
I love to play cricket.
i always try and collect information about my industries day to day affairs and my surrounding hence, whenever i get time, i try Googling to get knowledge.
Listening Music, Exploring new places, Playing cricket and Net surfing
I am always energetic and eager to learn and explore new things and places, i love to listen musics whenever i get free time.
I love to play cricket.
i always try and collect information about my industries day to day affairs and my surrounding hence, whenever i get time, i try Googling to get knowledge.
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