Aereron Norman
FORTWAYNE
Summary
I am a goal-oriented, hard worker that possesses many skills and is open to learning anything new that could help increase the company’s success rate.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Transaction Processing Specialist I
CONDUENT
09.2023 - Current
- Processed new health coverage applications and annual renewals for NJFamily Care, ensuring accuracy in both English and Spanish.
- Reviewed client preferences for coverage and updated case information, including personal details and income.
- Utilized Microsoft Excel for data management and analysis during remote work.
- Trained new team members on data entry processes and best practices to enhance team effectiveness.
Quality Assurance Coordinator
MORLEY COMPANIES
11.2021 - 06.2023
- Specialized in managing GM Bolt Recall Project logistics.
- Reviewing cases of customer service representative to verify case being sent over for approval have been correctly documented, correct documents per lemon law per state and correct formulation sheet needed to pay out customers.
- Ensured compliance with protocols through meticulous attention to detail in worker processes.
- Utilized various systems, including Microsoft Excel tracking sheets, to manage project data.
IRC CONTACT SYSTEMS COORDINATOR
PERDOCEO EDUCATION CORPORATION
05.2021 - 11.2021
- Executed daily operations to achieve a minimum of 1,000 calls and 100 transfers to admissions, ensuring high-quality customer service.
- Conducted outbound calls to individuals interested in furthering their education in a high-volume, remote setting.
- Coordinated communication between departments to enhance project collaboration.
- Managed scheduling and logistics for company training sessions and events.
- Assisted in developing and implementing operational procedures for efficiency.
Eligibility Specialist/ QUALITY training Processing Associate III
Conduent
03.2018 - 04.2021
- Provided information to clients through handling calls regarding social services. for Family Social Service Administration, assisting clients with inquiries about Medicaid, SNAP, and TANF benefits.
- Delivered state and government policy information to clients for Medicaid, SNAP, and TANF programs.
- Reviewed documents in quality assurance redetermination department to ensure accurate information was obtained prior to final processing during annual health coverage case reviews.
Eligibility Specialist
CFA STAFFING
02.2017 - 03.2018
- Processed cases both on and off the phone, managing multiple documents and submitting cases for approval or denial.
- Delivered state and government policy information to clients for Medicaid, SNAP, and TANF programs.
- Handled calls for Family Social Service Administration, assisting clients with Medicaid, SNAP, and TANF benefits inquiries.
Customer Sales Representative
Frontier
02.2016 - 02.2017
- Handled inbound calls in fast-paced call center, matched products to customer needs, quoted services, recorded detailed account notes, and managed client payments and collections.
- Assisted customers with product selection and service inquiries, ensuring satisfaction and informed choices.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to drive sales initiatives and improve overall customer experience.
LEAD Baby Registry Consultant/Cashier
Babies R Us
01.2014 - 02.2016
- Managed multiple baby registries simultaneously, entered personal information accurately into computer systems, provided personalized assistance to customers in creating tailored registries, offered product reviews, supervised registry team, and coordinated class sign-ups and setups.
- Assisted customers by executing register overrides during transactions. during transactions to assist customers seamlessly.
- Guided customers in selecting ideal baby products for their registries, ensuring satisfaction and informed choices.
- Educated parents on essential items for newborn care and safety.
- Streamlined organization and maintenance of baby registry department to enhance overall customer experience.
Sales Associate
Toys R Us
10.2013 - 12.2013
- Processed transactions as a cashier, promoted loyalty rewards and credit card options.
- Assisted customers in selecting toys and games tailored to their interests and age, ensuring satisfaction and repeat business.
- Processed transactions as a cashier while promoting rewards and credit card options.
- Accurately processed transactions using point-of-sale systems, contributing to a smooth and efficient checkout experience.
Education
Creative writing -
University of southern indiana
Evansville, IN 08.2010 - 01.2013
High school diploma -
North side high school
FORTWAYNE, IN 08.2006 - 06.2010
Skills
- Transaction processing
- Data entry
- Quality Assurance review
- Data Management
- Medicaid/health insurance
- HIPAA
- IT knowledge
- Microsoft suite
- Case review
- Customer Service
Timeline
Transaction Processing Specialist I
CONDUENT
09.2023 - Current
Quality Assurance Coordinator
MORLEY COMPANIES
11.2021 - 06.2023
IRC CONTACT SYSTEMS COORDINATOR
PERDOCEO EDUCATION CORPORATION
05.2021 - 11.2021
Eligibility Specialist/ QUALITY training Processing Associate III
Conduent
03.2018 - 04.2021
Eligibility Specialist
CFA STAFFING
02.2017 - 03.2018
Customer Sales Representative
Frontier
02.2016 - 02.2017
LEAD Baby Registry Consultant/Cashier
Babies R Us
01.2014 - 02.2016
Sales Associate
Toys R Us
10.2013 - 12.2013
Creative writing -
University of southern indiana
08.2010 - 01.2013
High school diploma -
North side high school
08.2006 - 06.2010