Gail Runa Dias
Teacher
Bengaluru,KA
Summary
Enthusiastic, dedicated to inspiring students to understand and appreciate rights, privileges and civic duties. Cultivates understanding of geographical, historical, cultural, and political factors that influence world regions. Motivates students to develop sound opinions based on research of facts regarding national and global politics and economics. Productive teacher with excellent problem-solving and time management skills. Teach students fundamentals of social studies, including physical and human geography. Organized and efficient with maintaining student records and completing progress reports.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Middle School Social Studies Teacher
St. Joseph's Boys' Highschool (ICSE)
Bangalore, Karnataka
05.2016 - 04.2017
- Maintained regular verbal and written communication with school counselors and parents to update with student progress, class schedules and important test dates.
- Educated students regarding national and global social issues and influencing factors.
- Maintained awareness of relevant current events and quickly incorporated study into curriculum.
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Attended professional development seminars and workshops to maintain expertise in History and Georgraphy.
- Provided advice and guidance to students needing morale-boosting and academic advising.
- Taught History and Geography to 56 students in classroom setting.
- Delivered prepared lesson plans using instructional materials and tools.
- Implemented different technologies such as flip classroom and tools such as Extramarks to engage students in class instruction and diversify approaches.
- Talked with students in need of extra attention and made plans to assist with concerns.
- Assisted the class in putting up an effective class assembly, monitored the corridors during lunch hour.
- Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body.
- Planned, developed and executed lessons reflecting high school curriculum and Karnataka's core educational standards.
- Proctored classroom exams and finals in secure environment to prevent plagiarism and cheating.
Middle School Social Studies Teacher
Sharada Vidya Mandira (CBSE)
Bangalore, Karnataka
05.2014 - 04.2015
- Educated students regarding national and global social issues and influencing factors.
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Maintained awareness of relevant current events and quickly incorporated study into curriculum.
- Conducted regular parent-teacher conferences to keep parents informed of student progress.
- Gave assignments, graded work and regularly discussed performance with students.
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Established and communicated clear learning objectives and expectations to students.
- Established and supported positive educational environment for student learning.
- Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
- Encouraged consistent classroom attendance and managed student behavior using constructive criticism.
- Utilized technology to enhance student education and grasp of materials.
- Worked with principal's office on disciplinary and safety issues.
- Used computers, audio-visual aids, and other equipment to supplement presentations.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
- Proctored quizzes, tests and standardized examinations.
- Completed documentation of attendance, grades and other required details.
- Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body.
Assistant Teacher (HOD)
Sharada Vidya Mandira (CBSE)
Bangalore, Karnataka
11.2014 - 04.2015
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported instructor with test administration, curriculum development and assignment grading.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Assisted the HOD in re-evaluation.
- Conducted various reading and writing enhancement classes.
- Assisted children in enhancing their pronunciation and articulation skills.
- Conducted various activities to enhance listening skills.
Delivery Support Specialist
Hewlett-Packard Pvt. Ltd
Bangalore, Karnataka
06.2009 - 07.2010
- Event Management, Learning & Development- Enabling employees including leaders, team and organizations to acquire knowledge and new techniques and also to accomplish business objectives through various trainings.
- Facilitating in event management and coordination.
• Coordinating with trainers.
• Handle learner registrations and transcript.
• Facilitating in payments of the trainings which has taken place.
• Evaluating the effectiveness of the training program.
• End to end ownership of assigned work.
• Liaising with clients to ascertain their precise requirements.
• Create and maintain visibility for online order progress.
• Deriving to root cause and planning through action plans.
• Proactively identify issues and raise it with supervisors and customers,
• Understand, track and exceed customer expectations on an ongoing basis.
• Single point of accountability for assigned work.
• Handling queries and troubleshooting.
Business Process Consultant
Honeywell Technology Solutions Lab Pvt. Ltd
Bangalore, Karnataka
07.2006 - 01.2008
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Dealt with the major Aerospace clients such as Boeing, Goodrich, Lockheed Martin etc.
- Profile included inbound customer service, weekly reports and updates on products and parts.
Quality Analyst
Allsec Technologies Pvt. Ltd,
Bangalore, Karnataka
05.2005 - 02.2006
- Monitored inbound and outbound chats made by employees to provide constructive feedback.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Used Microsoft software products to create presentations, flowcharts and graphs to prepare for various meetings.
- Responsible for the performance of the teams in terms of Quality, Customer Satisfaction.
- Ensuring high levels of Client and Customer satisfaction.
- Interacted with the team while providing effective feedback and tips on handling customers and their behavior.
Senior Customer Care Executive
Dell International Services Pvt. Ltd.
Bangalore, Karnataka
05.2003 - 02.2005
- Coordinated timely responses to online customer communication and researched complex issues.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Kept accurate records of all customer interactions and transactions.
- Extensively handled US customer queries and escalations on voice and chat.
- Lateral movement as a mentor and on the job trainer.
Education
Postgraduation Diploma in International Education - PGDEI (IB)
Indus Training And Research Centre
Bangalore 09.2021 - Current
Post Graduate Diploma in Special Needs Education - Education
Asian College of Teachers
Bangalore 01.2019 - 12.2019
Bachelor’s in Education - Education
M.V.J College of Education
Bangalore 01.2011 - 11.2011
PGD in Personnel Management & Industrial Relations - Human Resources Management
St. Joseph College of Business Administration
Bangalore 07.2001 - 05.2002
Bachelor of Arts - Humanities
Bhandarkar’s Arts And Science College
Udupi 06.1998 - 03.2001
Pre-University - Humanities
Bhandarkar’s Arts And Science College
Udupi 06.1996 - 03.1998
High School Diploma -
St. Cecily’s Girls High School
Udupi 06.1995 - 03.1996
Skills
English as a Second Language (ESL)
Verbal and written communication
Classroom management
Lesson plan implementation
Organizational abilities
Discipline
Communication Skills
Technology Proficient
Warm and Supportive
Timeline
Postgraduation Diploma in International Education - PGDEI (IB)
Indus Training And Research Centre
09.2021 - Current
Post Graduate Diploma in Special Needs Education - Education
Asian College of Teachers
01.2019 - 12.2019
Middle School Social Studies Teacher
St. Joseph's Boys' Highschool (ICSE)
05.2016 - 04.2017
Assistant Teacher (HOD)
Sharada Vidya Mandira (CBSE)
11.2014 - 04.2015
Middle School Social Studies Teacher
Sharada Vidya Mandira (CBSE)
05.2014 - 04.2015
Bachelor’s in Education - Education
M.V.J College of Education
01.2011 - 11.2011
Delivery Support Specialist
Hewlett-Packard Pvt. Ltd
06.2009 - 07.2010
Business Process Consultant
Honeywell Technology Solutions Lab Pvt. Ltd
07.2006 - 01.2008
Quality Analyst
Allsec Technologies Pvt. Ltd,
05.2005 - 02.2006
Senior Customer Care Executive
Dell International Services Pvt. Ltd.
05.2003 - 02.2005
PGD in Personnel Management & Industrial Relations - Human Resources Management
St. Joseph College of Business Administration
07.2001 - 05.2002
Bachelor of Arts - Humanities
Bhandarkar’s Arts And Science College
06.1998 - 03.2001
Pre-University - Humanities
Bhandarkar’s Arts And Science College
06.1996 - 03.1998
High School Diploma -
St. Cecily’s Girls High School
06.1995 - 03.1996