SARATHS S MENON
THRISSUR
Summary
Warranty Administrator experienced in multiple automobile Brands with a strong background in managing warranty claims and ensuring compliance with company policies. Detail-oriented and analytical, adapt at reviewing and processing claims accurately while providing exceptional customer service. Skilled in communicating warranty information, resolving conflicts, and maintaining organized records.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Engineer(Warranty Administrator)
TVS Renault
THRISSUR
08.2023 - Current
- Reviewed and processed warranty claims to ensure accuracy of all information.
- Managed the return of defective products from customers, ensuring timely replacement or repair.
- Provided technical support to customers regarding product warranties and returns.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Monitored warranty costs, identifying areas for cost savings opportunities.
- Generated reports on warranty performance metrics including turnaround times and resolution rates.
- Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
Warranty Trainee
Phoenix Volkswagen
THRISSUR
03.2022 - 08.2023
- Submitted daily warranty claims to manufacturer adhering to OEM guidelines.
- Maintained records of all product warranties and associated documentation.
- Tracked data related to warranty parts returns, repairs, replacements, and credits for reporting purposes.
- Compiled monthly reports on warranty performance metrics for senior management review.
- Supporting the technician while raising technical queries to the technical team.
Education
SSC(12th) -
AMRITA VIDYALAYAM(CBSE)
THRISSUR01-2015
SSLC(10th) -
SANDEEPANI VIDYANIKETHAN
THRISSUR01-2013
Bachelor of Technology - Electronics And Communications Engineering
JYOTHI ENGG COLLEGE
THRISSURSkills
- Technical and diagnostic support
- Technical Support
- Records Management
- Policy Management
- Claims Processing
- Records Maintenance
- Claims submissions
- Team Management
Certification
- Cambridge English Entry Level Certificate In ESOL International (Business Preliminary)-University of Cambridge
- Certificate of Participation(Paper Presentation)-APJ Abdul Kalam Technological University
- Completed Warranty Technical Training at Volkswagen ,Pune-Volkswagen India
- Completed Warranty Basic Training At Volkswagen ,Pune-Volkswagen India
- Completed New Warranty Incharge Virtual Training at Renault-Renault Chennai
Timeline
Service Engineer(Warranty Administrator)
TVS Renault
08.2023 - Current
Warranty Trainee
Phoenix Volkswagen
03.2022 - 08.2023
SSC(12th) -
AMRITA VIDYALAYAM(CBSE)
SSLC(10th) -
SANDEEPANI VIDYANIKETHAN
Bachelor of Technology - Electronics And Communications Engineering
JYOTHI ENGG COLLEGE
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