Pallavi Torne
Senior Executive
Andheri East
Summary
I am eager to secure a position within a prestigious organization where I can leverage my skills and expertise to drive the achievement of the organization's goals and objectives. My commitment to excellence and dedication to professional growth make me an ideal candidate to contribute meaningfully to your team's success. Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Senior Helpdesk Executive
Cushman & Wakefield Commercial Real Estate Services
2023.01 - 2024.02
- Updating all the invoice data in Excel on daily basis Managing the operations of the team Motivating the team and solving problem Working on monthly MMR Report/DSR report Managed call flow and responded to technical support needs Resolved clients issues in a clear, courteous and straight forward manner Prepare report of all activities over the site Preparing the purchase order Handling the stationery order & medicines order
- Acted as main point of contact for over 100 third-party applicants and handled over 10000 annual assistance calls
- Managed help desk consisting of 500 employees and conducted performance evaluations
Mis Executive
Manpower Group Pvt Ltd
2021.01 - 2022.12
- Updating the transport data of client in their inhouse Web application
- After updating the data downloading the raw file for MIS
- Creating the MIS file of raw data in Excel on daily basis Creating Billing MIS every fortnight
- Every week connecting with Female staffs to know if they are facing any work environment issues
- Managing the employees query/feedback data of cafeteria vendor in excel
- Handling 3 side of the transport Department
- Tracking PO Details
- Preparing purchase orders
- Vendor payment processing
- Maintaining DMR & timely reporting to senior management.
- Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics
- Increased operational efficiency by developing standardized templates for routine tasks such as report generation or dataset creation that could be easily replicated across multiple departments within the organization
- Performed thorough data validation procedures to ensure the integrity of information used in decision-making processes
- Planned and led administration of management information system for achieving threshold-level performance
- Produced tables, pivot reports and charts for use in key decision-making processes
- Generated reports each month covering [Type] data
Computer Operator
Om Vinayak Gas service (BPCL Agency)
2020.01 - 2021.12
- Entering/Updaing customer data in Software
- Working on KYC
- Manging inventory & HK materials etc
- Resolving customer’s query through email, telephone and with face to face conversation & daily work co-ordination with vendor staff Maintaining DMR & timely reporting to senior management.
Senior Executive ( Marketing Department)
Ekta World Pvt Ltd
2024.03
- Manage research and sourcing of potential venues, vendors and other event related supports work with creative team/designer and vendors on production related aspects Work closely with manager to maintain and execute customer acquisition campaigns across an online, offline and partner channels to drive growth of users to Global Business Review Digital marketing- ensuring the website is maintained and updated with the relevant investment content Event Management - end-to-end management of the firm's events, including finding venues, organising the agenda, sending out invitations, managing logistics and post event review Creating and managing cross- functional teams to meet organizational milestones Developed and managed relationships with clients, vendors and partners Creating Billing MIS every fortnight Preparing purchase orders Maintaining DMR & timely reporting to senior management.
Education
S.S.C -
Mumbai
Mumbai 2011.04 - 2012.03
H.S.C -
Mumbai
Mumbai 2011.07 - 2014.02
BCA -
Pune University
Mumbai 2014.06 - 2017.05
Skills
Ms- Office
Ms- Outlook
Internet surfing
Typing with the Speed of 40 WP
Leadership & Coaching
Problem Solving
Relationship Building
Team Building
Data analysis
Decision Making
Operations and Marketing
Multitasking
Performance Improvement
Mail handling
Procedure Implementation
Growth planning
Operations Management
Travel Coordination
Operations Oversight
Report Preparation
Strategic Planning
Cross-functional Team Coordination
Operational management
Staff Management
Operational leadership
Technologiessoftwareused
- MS Excel(Vlookup, Piovt,charts, Fuctions )
- Outlook
- Teams
- MS Word
Personal Information
- Date of Birth: 02/02/95
- Marital Status: Married
Languages
English
Hindi
Marathi
Disclaimer
I Hereby declare that the above information is true to the best of my knowledge and Belief.
Timeline
Senior Executive ( Marketing Department)
Ekta World Pvt Ltd
2024.03
Senior Helpdesk Executive
Cushman & Wakefield Commercial Real Estate Services
2023.01 - 2024.02
Mis Executive
Manpower Group Pvt Ltd
2021.01 - 2022.12
Computer Operator
Om Vinayak Gas service (BPCL Agency)
2020.01 - 2021.12
BCA -
Pune University
2014.06 - 2017.05
H.S.C -
Mumbai
2011.07 - 2014.02
S.S.C -
Mumbai
2011.04 - 2012.03
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