SANJAY KANDADAI
Summary
- A highly resourceful and skilled operation management professional with diverse skill set in logistics, supply chain management, data analytics, and customer affairs. Proven success in driving efficiency and profitability through data-driven decisions, focusing on market trends, customer requirements, and organizational goals.
- Expert level understanding of supply chain management and logistics operation, and procurement processes, coupled with strong analytical skills, innovation, and business acumen to consistently achieve targets and drive continuous improvement. As a dedicated and results-driven leader, consistently demonstrating abilities to inspire and motivate team members, promoting cross-cultural collaboration and building long term customer and stakeholder relationships.
- Currently working as an Area Manager, with 8 years affiliation with Amazon and over a decade with E-Commerce, Logistics, and Supply Chain Management, my ability to adapt to changing business needs and think strategically has allowed me to successfully lead and execute complex projects, consistently delivering exceptional results. I am confident in my ability to utilize my leadership skills and experience to drive business growth and success in any organization. I look forward to moving ahead in my professional career through diverse opportunities in the Logistics & Operations Management fields in the MENA region.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Area Manager II - Functional Head
AMAZON
08.2022 - Current
- Managing CAPEX projects of over INR 10 million for the facility
- Oversee the handling of approximately 350,000 Sq.ft warehouse facility with 12 million units in inventory
- Certified by FOSTAC (Food Safety Training and Certification) as a Food Safety Supervisor in Advance Retail and Distribution and Covid
- Collaborating with government food safety officials and third-party organizations to conduct food safety audits for the warehouse
- Responsible for conducting multiple periodic audits in coordination with stakeholders to ensure that processes and quality are maintained throughout the operations.
Area Manager II - Functional Head
AMAZON
01.2022 - 07.2022
- Managed operational team of 200-plus staff
- Implemented single shift operation and managed 105K returns during peak holiday season leading to INR 1 million cost savings per year
- Achieved 40% increase in C-Return process rates through Rapid Lean Transformation (RLT) project
- Planning of Resources & Manpower for peak operational periods, including hiring & training of personnel
- Launch POC for Region's first Return center spreading over 40000 Sq.Ft.
Area Manager I (Inbound)
AMAZON
04.2020 - 02.2021
- Implemented FIFO layout for dock which resulted in enhanced method of organizing and processing queue of items
- Segregating Lane-Wise buffer feed into designated lanes allowed easier identification, preventing misses.
Step-Up Area Manager I
AMAZON
11.2019 - 03.2020
- Led and implemented following 3 critical projects ahead of project deadlines, resulting in overall operational efficiency, expansion of areas, and enhancements of processes
- I) PIT Empty Out ii) Hazmat Empty Out iii) C-Return Productivity Improvement
Team Lead - Fulfilment Center
AMAZON
07.2017 - 10.2019
- Team Lead for Distribution Center and Logistics Division, managed team of over 300 employees
- Responsible for inbound and outbound operations, employee training, and retention strategy
- Collected and implemented feedback through "Voice of Associates" to improve processes
- Managed customer returns center operations, ensuring reliable performance and customer experience metrics
- Led cross-functional teams to implement industry best practices in regional fulfillment centers
- Handling First mile operations for Amazon Transportation Services (ATSPL) and 3PL carrier Partners
- Define & stabilize lanes to connect Amazon Delivery Stations (DS), Sort Centers (SC) and FCs to ensure citywide bandwidth for ATSPL Shipments and 3PL Carriers Standard / Fast Track (FT) Shipments
- Capacity and Vehicle Planning (Milkrun & Line-haul trucks) to connect shipments to Delivery Stations (Same Day local Delivery), Sort Centers (Pan India Delivery) and Airport (FT), FCs (Transshipment)
- Continuously improve delivery process to attain a sustained level of delivery performance improvement
Team Lead - Hybrid Sort Center
AMAZON
10.2016 - 06.2017
- Team Lead for Distribution Center and Logistics Division, managed team of over 300 employees
- Responsible for inbound and outbound operations, employee training, and retention strategy
- Collected and implemented feedback through "Voice of Associates" to improve processes
- Managed customer returns center operations, ensuring reliable performance and customer experience metrics
- Led cross-functional teams to implement industry best practices in regional fulfillment centers
- Handling First mile operations for Amazon Transportation Services (ATSPL) and 3PL carrier Partners
- Define & stabilize lanes to connect Amazon Delivery Stations (DS), Sort Centers (SC) and FCs to ensure citywide bandwidth for ATSPL Shipments and 3PL Carriers Standard / Fast Track (FT) Shipments
- Capacity and Vehicle Planning (Milkrun & Line-haul trucks) to connect shipments to Delivery Stations (Same Day local Delivery), Sort Centers (Pan India Delivery) and Airport (FT), FCs (Transshipment)
- Continuously improve delivery process to attain sustained level of delivery performance improvement
Investigation Specialist
AMAZON
04.2015 - 09.2016
- Assessed seller account risk and made decisions about their operation on Amazon platform
- Suggested solutions to management for reducing incoming appeal volumes & improving resource utilization
- Investigated and reduced fraudulent e-commerce activities.
Supply Chain Officer
WIPRO INC.
01.2013 - 08.2013
- Managed procurement processes for global semiconductor companies through SAP
- Assisted team in scheduling and planning of procurement processes to achieve production targets
- Practical experience using SAP Supplier Relationship Management Software.
Supply Chain Officer
TVS LOGISTICS SERVICES LTD.
02.2011 - 05.2012
- Launched new projects for major automotive clients, including Renault Nissan and Ford India
- Provided operational logistical support for Daimler India Commercial Vehicles
- Implemented cross docking solution for truck usage, resulting in consolidation and reduced transportation costs.
Education
Master of Business Administration (MBA) - Operations & Marketing -
Galgotias University, India
09.2013 - 05.2015
Bachelor of Engineering in Mechanical Engineering -
Anna University, India
08.2006 - 05.2010
Skills
Human-Centered Approach
Ability to analyze and interpret data into informed decision making
Project planning and management from initiation till delivery
Hands-on experience with industry-specific software and tools
Communication and presentation skills
Continuous improvements in processes & procedures based on current industry standards
Team Building, performance improvement, training & continuous skilling of Teams
Promoting diversity and inclusion in workplace
Digital transformation
Human-Centered Approach
Websites
Additional Information
English - Professional / Proficient, Hindi - Proficient, Tamil - Native, Microsoft Office Suite (Visio, Excel, PowerPoint, Word, Project), SPSS, Cargo Wiz and log VRP, SAP- SRM, SAP-Procurement, IWB, CSI, ACT, Image Assist, Hands on experience with data analytics tool - MySQL, Investigators Work Bench (IWB), Authoritative Change Tool (ACT), Collective Seller Information (CSI).
Career Achievements
- Led expansion project consolidating 150000 units in 30 days and completed before deadline by coordinating with all stakeholders.
- Improved productivity by 20%, increasing TPH from 19.44 to 23.08 and consistently meeting IOP monthly target.
- Achieved over 100% of OP2 plan in C-Return for the first time, consistently meeting IOP target every month from March 2020 and being declared the best in INFC as the only process path to exceed 105% IOP target during COVID without dilution of SD.
- Designed PFEP for 30 industrial clients and improved C-RETURNS productivity by 110%.
- Managed inbound operations at approximately 50000 sq.ft Amazon facility during peak times.
- Conducted 6 Kaizens to improve ergonomics and the workflow processes.
- Improved warehouse layout and productivity through time study and reduction in footprint.
- Key member of safety and audit team contributing to 1 million safety hours.
- Conducted training sessions for new associates and achieved 100% attendance during peak season and COVID19.
- Processed 72K units of return volume during COVID-19 and improved SD & Proxemics as Floor Leader.
Timeline
Area Manager II - Functional Head
AMAZON
08.2022 - Current
Area Manager II - Functional Head
AMAZON
01.2022 - 07.2022
Area Manager I (Inbound)
AMAZON
04.2020 - 02.2021
Step-Up Area Manager I
AMAZON
11.2019 - 03.2020
Team Lead - Fulfilment Center
AMAZON
07.2017 - 10.2019
Team Lead - Hybrid Sort Center
AMAZON
10.2016 - 06.2017
Investigation Specialist
AMAZON
04.2015 - 09.2016
Master of Business Administration (MBA) - Operations & Marketing -
Galgotias University, India
09.2013 - 05.2015
Supply Chain Officer
WIPRO INC.
01.2013 - 08.2013
Supply Chain Officer
TVS LOGISTICS SERVICES LTD.
02.2011 - 05.2012
Bachelor of Engineering in Mechanical Engineering -
Anna University, India
08.2006 - 05.2010