AFAQUE DADARKAR
Pune
Summary
Results-driven Credit & Collections Analyst at WNS Global Services with a proven track record in financial analysis and effective communication. Managed over 110 global accounts, enhancing debt recovery through strategic negotiation and advanced problem-solving techniques. Demonstrated expertise in streamlining processes and building strong client relationships, ensuring compliance and timely collections. Passionate about leveraging analytical skills to drive further improvements in debt management strategies.
Overview
1
1
year of professional experience
Work History
Credit & Collections Analyst
WNS Global Services
Pune
04.2024 - Current
- Monitored and managed a portfolio of customer accounts to ensure the timely collection of outstanding debts.
- Contact clients to communicate overdue payment reminders, payment arrangements, and to resolve any outstanding issues.
- Assist customers in resolving account problems emanating from incorrect billing, inaccurate information, improper delivery, and slow payments.
- Keep accurate records of all collection activities, including correspondence, payment arrangements, and follow-up actions.
- Research deductions and claims, investigate credit applications, and evaluate customers' financial conditions.
- Actively handling more than 110 global customer accounts.
- Ensured compliance with applicable laws and regulations governing consumer debt collection practices.
- Updated account status and maintained accurate records of all collection activities.
- Monitored customer accounts to ensure compliance with terms of repayment agreements.
- Maintained updated records of collection activity, including calls, emails, and other correspondence.
- Utilized collections software and databases for efficient account management.
- Analyzed customer creditworthiness by reviewing financial statements and other documents.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Prepared reports summarizing collections activities for management review.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted detailed account audits to identify discrepancies and resolve billing issues.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Negotiated payment arrangements with customers to resolve past due balances.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Investigated and resolved customer disputes regarding billing errors or discrepancies.
- Implemented collection strategies to reduce outstanding account balances.
- Received payment and posted to appropriate customer accounts.
Business Operations Analyst
WNS Global Services
Pune
11.2023 - 04.2024
- Created new quotes and amendments based on sales representative requests.
- Addressed errors obstructing the Quote build process.
- Educated fresh recruits on the steps for constructing quotes.
- Provided on-the-spot support to sales representatives during calls, addressing their inquiries, clarifying pricing structures, and assisting with system-related challenges.
- Streamlined the quoting process by identifying inefficiencies and suggesting improvements, leading to faster turnaround times.
- Assisted in system enhancements by providing feedback on quoting tools, and participating in testing new features for improved functionality.
- Developed training materials and documentation to support new hires in mastering the quote creation process efficiently.
Education
Bachelor of Commerce - Commerce
Poona College of Arts, Science And Commerce
PuneMaster of Commerce - Accounting And Finance
Savitribai Phule Pune University
PuneCSEET - Company Law
Institute of Company Secretaries of India
PuneSkills
- Financial analysis
- Debt collection
- Collections software
- Account management
- Customer relationship management
- Billing resolution
- Quote creation
- Effective communication
- Negotiation techniques
- Data accuracy
- Problem resolution
- Investigation due diligence
- Account reconciliation
- Outbound calling
Accomplishments
- I received the Best Employee Award from my CFO
Personal Information
Date of Birth : 11/03/1996
Marital Status : Single
Open To Work
Globally
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Declaration
I hereby declare that the information provided above is true and accurate to the best of my knowledge. I take full responsibility for the correctness of the details mentioned.
Afaque Dadarkar
Timeline
Credit & Collections Analyst
WNS Global Services
04.2024 - Current
Business Operations Analyst
WNS Global Services
11.2023 - 04.2024
Bachelor of Commerce - Commerce
Poona College of Arts, Science And Commerce
Master of Commerce - Accounting And Finance
Savitribai Phule Pune University
CSEET - Company Law
Institute of Company Secretaries of India
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