Afham Khan
Jaipur
Summary
Dynamic Team Manager with a proven track record at HDFC Bank, excelling in sales and service excellence. Skilled in project management and team leadership, I achieved top performance ratings and successfully launched national initiatives. Proficient in CRM and MIS applications, I drive productivity and enhance customer experiences through effective communication and strategic sales growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Manager- VC JAI
HDFC Bank
Jaipur
08.2022 - Current
- I have been on my toes from day one as a floor manager, and I achieved a Key Performer rating and handled Sales and Service Desks.
- Topped in Channel in terms of Product Education - Sales and NPS for FY 24-25 .
- Played an important role in launching Sprinkler PAN India, including regular API testing for the company, along with the sprinkler team in 2022.
- Given the best quality standards and driven by the highest sales numbers as a Team Manager including Retail Assets Sales and TPP .
- Achieve service productivity and efficiency standards/ bench marked by ensuring that RM consistently deliver across all service efficiency parameters.
- Meeting the team’s sales productivity and core product sales targets, thereby contributing to the unit’s sales and productivity achievements, contributes towards meeting the cost: income target for the unit.
- Ensuring adherence to operations processes aimed at zero-defect transaction processing, and meeting the audit, compliance, and regulatory guidelines.
- Ensuring that the Virtual Care Unit is managed efficiently by providing adequate support during shift management and preparing the roster for the whole unit.
- Delivering consistent call quality and service/sales delivery, as per set standards, that results in an enhanced customer experience.
- Taking care of complaints and timely approval of waivers within the TAT (incl. MD Complaints. Error free handling.
- Tracking performance and effect course corrections by preparing MIS for the unit.
- Managing Infra and IT activities for the floor to ensure no delay in service and operation from the unit.
Virtual RM- VRM JAI
HDFC Bank
Jaipur
10.2020 - 08.2022
- Achieved 103% YTD Average KO achievement for the very first year.
- Over 110% achievement in TPP products. (Life insurance and General insurance)
- Manage High Net Worth customers and increase the relationship size, Cross-sell relevant products.
- Grow your portfolio for CA, SA and Term Deposit products, Cross-sell products to increase account balances.
- Ensuring to increase liability through new accounts, bringing or balance or selling sticky products.
- Increase the penetration of Credit Cards, Assets, TPP, etc. in your portfolio.
- Ensure adherence to standardized sales processes, SM Planner, DAP leads.
- Handling day to day operations and sales ensuring with on system training of product, maintain team MIS and update the same with live tracking for team.
- Handle team escalations and manage live situations with customers.
DY. Project Manager
MINEXA ENGINEERS
Jaipur
10.2017 - 08.2020
- Selected as Junior engineer, got promoted to Dy. Project manager – client management and sales.
- Responsible for closing sales over rack rate offered to the subcontractors and manage their billing & execution as per client demand.
- Making relationships to new clients to generate exceptional revenue for the organization.
Management Trainee
KAPLPA-TARU
Mumbai
02.2017 - 07.2017
- Selected as Engineer trainee H.Q. Mumbai - though Campus placement.
- Responsible for execution of civil works and design.
Education
B. tech. -
JEC
Jaipur01.2017
10+2 - Science stream
CBSE
01.2013
Skills
- Team leadership
- Project management
- Team motivation
- Communication skills
- Sales experience
- Service experience
- Support experience
- FLEXCUBE
- CRM
- CBCI
- BWAS
- Bank - LMS
- MIS applications
- MS Excel
- MS Word
- PowerPoint
- Outlook
- Basic computer applications
Certification
- NISM
- IRDA
Hobbies and Interests
- Travelling
- Singing
- Exploring new techs
Disclaimer
I hereby declare that the above-furnished information is true to the best of my knowledge.
Languages
- English
- Hindi
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Manager- VC JAI
HDFC Bank
08.2022 - Current
Virtual RM- VRM JAI
HDFC Bank
10.2020 - 08.2022
DY. Project Manager
MINEXA ENGINEERS
10.2017 - 08.2020
Management Trainee
KAPLPA-TARU
02.2017 - 07.2017
B. tech. -
JEC
10+2 - Science stream
CBSE
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