Client Consultation: Enhanced client satisfaction by delivering customized consulting services and effective problem-solving strategies, exceeding client expectations.
Workshop Facilitation: Conducted client workshops to pinpoint challenges, set objectives, and formulate actionable strategies for achieving targeted outcomes.
Performance Evaluation and Coaching: Assessed staff performance, providing targeted coaching to optimize productivity and address inefficiencies.
Onboarding Management: Managed salary structuring and compliance, document verification, and initiation of onboarding processes, ensuring adherence to compliance norms.
Induction & Training: Led induction sessions and training programs, including POSH & COC, aligning with client policies to effectively onboard associates.
Payroll Administration: Administered payroll processing, including attendance verification and approvals, in line with client pay cycles.
Town Hall & Governance Call: Facilitated monthly town halls and governance calls, orienting associates on company policies and addressing service-related client concerns.
Final Settlement Coordination: Coordinated final settlements, calculating dues including bonuses, leave encashment, and reimbursements following thorough document verification.
Grievance Resolution: Handled day-to-day employee grievances, maintaining regular communication and providing necessary documentation and support.
Client Relationship Management: Managed client relationships through solution-oriented approaches, conducting audits, and ensuring compliance documentation and submissions.
Dashboard & Reporting Management: Produced monthly dashboards for clients, summarizing key HR metrics like payroll, attrition, open positions, and issue resolution.
Invoice & Payment Management: Ensured timely invoice submissions and payments as per contracts, maintaining regular follow-ups with client SPOCs.
Senior HR Officer
AVENUE SUPERMARTS LTD. (DMART)
9 2018 - 06.2022
Ensures a high level of employee relations to generate referrals
Performs Payroll processing & validation of 3P Bills
Oversees the HR Information System
Handles full recruitment cycle of third party staff
Co-Ordinates for learning & development of employees
Provides induction to newly joined employees
FnF settlements of resigned & absconding employees.
Led organizational change initiatives to improve overall business performance, maintaining open communication with employees during transitions.
Facilitated successful onboarding of new employees with comprehensive orientation programs and training materials.
Championed employee recognition programs that increased morale and fostered a culture of appreciation within the company.
Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.