Afliya Arjumand
Hyderabad
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Associate
Wipro Pvt Ltd
Hyderabad
08.2024 - 05.2025
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Reviewed content for compliance with internal policies and procedures.
- Investigated complaints regarding inappropriate or offensive material.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Monitored user-generated content for violations of community standards.
E-support Officer
24-7 Intouch
Hyderabad
06.2023 - 07.2024
- 12 months of experience at 24-7 Intouch, working as an E-support officer (non-voice).
- Provided remote support to customers using various remote desktop applications.
- Identified potential issues before they became problems by monitoring customer accounts closely.
- Analyzed customer feedback to identify areas for improvement in customer service procedures.
- Resolved customer queries in a timely manner.
- Handled escalated customer complaints promptly and professionally.
Education
B.com -
St. joseph’s degree collage
Intermediate -
St. joseph’s junior collage
S.S.C -
Amar International School
Skills
- Problem solving
- Time management
- Collaboration
- Adaptability
- Communication skills
- Computer proficiency
- MS Office expertise
Hobbies and Interests
- Listening music
- Travelling
Languages Known
Hindi
First Language
English
Proficient (C2)
C2
Personal Information
- Date of Birth: 10/09/00
- Gender: Female
- Nationality: Indian
- Marital Status: Single
DECLARATION
I hereby declare that the above information is correct to the extent of my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars
Date: June 21, 2025
Place: Hyderabad
Timeline
Associate
Wipro Pvt Ltd
08.2024 - 05.2025
E-support Officer
24-7 Intouch
06.2023 - 07.2024
B.com -
St. joseph’s degree collage
Intermediate -
St. joseph’s junior collage
S.S.C -
Amar International School
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