Afnan M A

Highly specialized, results-oriented industry professional with 5 years of experience in order management, Supply planning and I am seeking a challenging position and a satisfying career to utilize my skills and abilities in the concerned department of the Industry that offers Professional growth while being ingenious, innovative and flexible.

• Father's Name: Haji Baba
• Mother's Name: Arshiya
• Blood Group: B+
• Date of Birth: 12/20/96
• Gender: Male
• Nationality: Indian

Logistics Management:

• Coordinated all RMA orders in Oracle, ensuring scheduled shipments within 48 hours at the Distribution Center (DC).
• Proactively followed up with the DC for timely shipment adherence to SLAs, with immediate corrective actions for any delays.
• Escalated issues to management when necessary to secure support and remove barriers hindering timely shipments.

Customer Service Excellence:

• Responsively addressed customer service inquiries related to RMA orders and shipment concerns.
• Coordinated with cross-functional teams to resolve any RMA shipment transit delays and ensured on-time delivery to customers.
• Prioritized and expedited shipping orders upon customer request within 24 hours, enhancing customer satisfaction.

Reporting and Analysis:

• Prepared and presented weekly MIS reports to management, outlining shipping performance and corrective actions taken.
• Analyzed 13-week supply/demand reports aligned with Customer Management (CM) for accurate supply commitments.
  Ensured attainment of SKU profiles including safety stock levels over a 13-week horizon.

Inventory and Procurement Management:

• Released timely purchase requisitions for bought-out items, ensuring stock availability as per schedule.
• Planned, scheduled, released, and managed work orders with complete routings for the DC operations.
• Supervised inventory levels, monitored aging products, and managed slow-moving and discontinued items in coordination with sales, purchasing, and logistics departments.

Process Improvement:

• Maintained accurate inventory levels using a Kanban system at Distributor/installer to reduce in-transit shipment times.
• Conducted operational evaluations, adjusted procedures to eliminate inefficiencies, and enhance overall operational effectiveness.

• Initiate order to cash, end to end process and ensuring all orders have a positive lead-time and appropriate order processing procedures are followed for rush orders & orders received via telephone and email in order to ensure on-time delivery to customer location.
• Prepare and update various sale orders through SAP system and generate order acceptance and packing slip before dispatch of machines, maintain information sheet in SAP
• Manage customer requests for information and basic technical assistance, providing the highest level of customer service and support before order finalizing, prepare an efficient schedule for projects and Managing all communications between vendor department, Planning, Assembly and Application team
• Preparing MIS report of marketing dept. and presenting to management on weekly and monthly basis and corrective actions taken accordingly.

• MS Office
• ORACLE-cloud fusion
• SAP MM HANA
• CRM
• SAP SD SALES AND DISTRUBUTION
• Windows 8 & Windows 10
• Customer orders
• RMA
• Supply forecast
• Purchase orders
• Logistics