Afra Noorain
Product Owner
New Delhi,DL
Summary
►Exceptional Product Manager with 9+ years of relevant Banking experience(FinTech) and has exposure in working directly with clients to conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
►Specialize in Banking and Financial Services in Real Time Payments, Wealth, Card & Payments and has thorough knowledge of banking regulatory environment and core banking operations, playing the roles of a Project Manager & Product Owner
Overview
11
11
years of professional experience
8
8
Certifications
Work History
Sr. Project Manager
Ernst & Young
12.2021 - Current
- Exceptional Product Manager with relevant Banking experience and has exposure in working directly with clients to conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
- Responsible for end-to-end roadmap and project implementation for various markets including defining, planning, Execution, monitoring performance and Project closure, as well as liaising with cross-functional teams to drive digitization of banking trade products.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
- Communicated project plans and progress to key stakeholders and project contributors.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
- Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
Project Manager
American Express
06.2016 - 11.2021
- Lead Automation program for over 20 process globally delivering 30% of CoEREE target of $6M
- Specialize in payments sector including Merchant payments, Credit card payments(swift-Domestic & International)
- Worked Multiple Payments projects like- Payment disputes-Established frequent disputer process for prepaid disputes. Project Orbit- Setup 24*7 multi-lingual(8 language) payments customer fulfillment centre(Voice and Non-Voice) in India with 100+ employees serving across 120+ countries. Project Peach- Successful transition of 50+ B2B clients from Amex to Incomm payments with no client impact for US market.
- Effectively manage the senior stakeholders to deliver efficiency improvements and sponsorship. Experience in handling high-priority and deadline driven projects without compromising on quality.
- Re-engineering & Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Recruited and oversaw personnel to achieve performance and quality targets.
Business Analyst
American Express
06.2014 - 05.2016
- Well versed on Process Mapping, Creating process flows using industry standard BMPN and Process discovery to assess the AS-IS and TO-BE plan efficiently.
- Optimized data access and storage to improve performance of analytics systems.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Performed gap analysis to identify areas of improvement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
- Collaborated with stakeholders to define project objectives and criteria.
Technical Analyst
IBM
07.2013 - 12.2013
- Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
- Measured and reported on service-level metrics to streamline IT assessment.
- Offered input for complex documents to support client-ready final versions.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Education
MBA - Masters Program in Business Administration
Xaviers Institute of Business Management Studies
Bengaluru, India 04.2001 -
Bachelor of Engineering Technology - Electronics And Communications Engineering
Global Academy of Technology, VTU
Bengaluru, India 04.2001 -
Skills
Schedule Coordination
Adaptability
Agile Methodologies
Change Management
Risk Management
Global stakeholder management
Problem solving
Project Management
Project plan development
Work Planning and Prioritization
Time management abilities
Microsoft Visio
Gantt Charts
Project Planning
Cost Analysis
Project Framework Engineering
Certification
CSPO
Timeline
ISO 20022-Payments and reporting
10-2023
Payments risk
10-2023
Beginners Guide- SWIFT messages types-MT & MX ISO 20022
10-2023
Sr. Project Manager
Ernst & Young
12.2021 - Current
PSM
11-2021
Safe
12-2019
CSPO
11-2018
New Leadership Diploma, Harvard Business
10-2017
Project Manager
American Express
06.2016 - 11.2021
Business Analyst
American Express
06.2014 - 05.2016
Technical Analyst
IBM
07.2013 - 12.2013
MBA - Masters Program in Business Administration
Xaviers Institute of Business Management Studies
04.2001 -
Bachelor of Engineering Technology - Electronics And Communications Engineering
Global Academy of Technology, VTU
04.2001 -