Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Afra Noorain

Afra Noorain

Product Owner
New Delhi,DL

Summary

►Exceptional Product Manager with 9+ years of relevant Banking experience(FinTech) and has exposure in working directly with clients to conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope

►Specialize in Banking and Financial Services in Real Time Payments, Wealth, Card & Payments and has thorough knowledge of banking regulatory environment and core banking operations, playing the roles of a Project Manager & Product Owner

Overview

11
11
years of professional experience
8
8
Certifications

Work History

Sr. Project Manager

Ernst & Young
12.2021 - Current
  • Exceptional Product Manager with relevant Banking experience and has exposure in working directly with clients to conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
  • Responsible for end-to-end roadmap and project implementation for various markets including defining, planning, Execution, monitoring performance and Project closure, as well as liaising with cross-functional teams to drive digitization of banking trade products.
  • Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
  • Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.

Project Manager

American Express
06.2016 - 11.2021
  • Lead Automation program for over 20 process globally delivering 30% of CoEREE target of $6M
  • Specialize in payments sector including Merchant payments, Credit card payments(swift-Domestic & International)
  • Worked Multiple Payments projects like- Payment disputes-Established frequent disputer process for prepaid disputes. Project Orbit- Setup 24*7 multi-lingual(8 language) payments customer fulfillment centre(Voice and Non-Voice) in India with 100+ employees serving across 120+ countries. Project Peach- Successful transition of 50+ B2B clients from Amex to Incomm payments with no client impact for US market.
  • Effectively manage the senior stakeholders to deliver efficiency improvements and sponsorship. Experience in handling high-priority and deadline driven projects without compromising on quality.
  • Re-engineering & Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Business Analyst

American Express
06.2014 - 05.2016
  • Well versed on Process Mapping, Creating process flows using industry standard BMPN and Process discovery to assess the AS-IS and TO-BE plan efficiently.
  • Optimized data access and storage to improve performance of analytics systems.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Performed gap analysis to identify areas of improvement.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
  • Collaborated with stakeholders to define project objectives and criteria.

Technical Analyst

IBM
07.2013 - 12.2013
  • Served as a trusted advisor to senior management by providing technical expertise and insights on various IT-related topics.
  • Measured and reported on service-level metrics to streamline IT assessment.
  • Offered input for complex documents to support client-ready final versions.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs

Education

MBA - Masters Program in Business Administration

Xaviers Institute of Business Management Studies
Bengaluru, India
04.2001 -

Bachelor of Engineering Technology - Electronics And Communications Engineering

Global Academy of Technology, VTU
Bengaluru, India
04.2001 -

Skills

Schedule Coordination

Certification

CSPO

Timeline

ISO 20022-Payments and reporting

10-2023

Payments risk

10-2023

Beginners Guide- SWIFT messages types-MT & MX ISO 20022

10-2023

Sr. Project Manager

Ernst & Young
12.2021 - Current

PSM

11-2021

Safe

12-2019

CSPO

11-2018

New Leadership Diploma, Harvard Business

10-2017

Project Manager

American Express
06.2016 - 11.2021

Business Analyst

American Express
06.2014 - 05.2016

Technical Analyst

IBM
07.2013 - 12.2013

MBA - Masters Program in Business Administration

Xaviers Institute of Business Management Studies
04.2001 -

Bachelor of Engineering Technology - Electronics And Communications Engineering

Global Academy of Technology, VTU
04.2001 -

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Afra NoorainProduct Owner