AFREEN BANU
Home Care & Laboratory Coordinator
Mangalore
Summary
Possessing strong organizational abilities and compassionate nature, I excel in providing comprehensive support and coordination in home care settings. Knowledgeable about patient care protocols, I bring excellent communication and administrative skills. Dedicated to making meaningful impact by ensuring seamless and empathetic care for clients.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Home Care Coordinator & Laboratory Coordinator
YENEPOYA SPECIALTY HOSPITAL
09.2023 - 12.2024
- Coordinated home care schedules, aligning caregiver availability with patient needs and clinical requirements.
- Maintained accurate patient care records, referrals, and follow-up documentation for continuity of service.
- Communicated with patients and families to confirm care plans, instructions, and visit arrangements.
- Monitored service delivery, resolving scheduling conflicts and ensuring consistent patient support.
- Assisted with care plan updates, verifying documentation accuracy and compliance with hospital procedures.
- Liaised with internal departments to streamline home care coordination and patient handoffs.
- Reviewed case details, prioritizing urgent requests and supporting efficient workflow across home care services.
- Streamlined communication between patients, caregivers, and medical professionals for better overall care.
- Maintained laboratory records, reports, and logs in compliance with quality standards.
- Reporting to the HOD.
Marketing Assistant
RAIJA SOLAR COMPANY
11.2021 - 12.2022
- Coordinated marketing materials for product launches, promotions, and sales support
- Drafted social media content aligned with brand voice and campaign objectives
- Supported lead generation efforts by organizing inquiries and follow-up records
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
- Conducted market research to gather insights, informing development of more effective marketing campaigns.
- Streamlined communication between marketing and sales departments, ensuring alignment of goals and strategies.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Reporting to Head of Marketing
Education
Bachelor of Commerce (B.Com) - Accounting And Finance
Besant Women's College
Mangalore04-2019
Skills
Scheduling and staffing
Professionalism and ethics
Healthcare systems navigation
Client advocacy
Customer service
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Effective communication
Active listening
Relationship building
Conflict resolution
Certification
MS OFFIC
PERSONAL STRENGTHS
- Honest & Responsible
- Quick Learner
- Positive Attitude
- Strong Work Ethic
KEY HIGHLIGHTS
- Coordinated between departments, staff, and management — a core HR liaison skill.
- Maintained confidential records and documentation with accuracy and discretion.
- Handled employee and patient queries professionally, reflecting strong people-facing communication.
- Experience scheduling appointments and managing multiple stakeholders simultaneously.
Timeline
Home Care Coordinator & Laboratory Coordinator
YENEPOYA SPECIALTY HOSPITAL
09.2023 - 12.2024
Marketing Assistant
RAIJA SOLAR COMPANY
11.2021 - 12.2022
Bachelor of Commerce (B.Com) - Accounting And Finance
Besant Women's College