Afreen K
Bengaluru,Karnataka
Summary
Results-driven Inbound Sales Representative recognized for high productivity customer satisfaction and efficient task completion. Skilled in customer relationship management, sales strategy implementation, and conflict resolution. Excel at communication, active listening, and adaptability, ensuring exceptional service and support to clients while achieving sales targets.
Overview
4
4
Languages
4
4
years of professional experience
Work History
Inbound Sales Representative
Accenture
Bangalore
02.2026 - Current
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs and recommended products accordingly.
- Built trust and loyalty by maintaining professionalism while persuading customers.
- Built rapport with callers through clear, professional communication
- Assisted customers with placing orders over the phone or online.
- Applied good listening skills to determine customer preferences and financial limits.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
Senior Consultant, Customer Support
IntouchCX
07.2023 - 01.2026
- Delivered technical and customer support to US clients via calls, chats, and emails, ensuring effective communication and resolution
- Diagnose customer issues and deliver first-contact resolution wherever possible
- Handle complex escalations and ensure timely resolution within SLA
- Maintained accurate case documentation and adhered to internal processes to support operational efficiency
- Collaborated with internal teams to enhance customer experience and service quality, contributing to overall satisfaction
- Consistently meet quality, productivity, and customer satisfaction metrics
HR Operations Associate (US Support)
Amazon
07.2022 - 01.2023
- Facilitated leave, disability, and attendance case management for US warehouse employees
- Provided comprehensive support to employees through inbound calls, chats, and emails
- Addressed employee queries with empathy, ensuring compliance and data accuracy
- Followed strict SOPs, SLAs, and quality standards
- Supported US warehouse employees for leaves, disability, and attendance cases
- Supported HR operations by managing employee records and processes
Education
MBA - HR and Finance
HMS Institute of Technology
Bachelor of Commerce -
Mysore university
Skills
- Sales Strategy
- Cross-Selling Techniques
- Customer support
- Technical support
- US Customer Handling
- Escalation Management
- SLA & Quality Compliance
- Case management
- Process documentation
- Problem solving
- Complaint resolution
- Conflict resolution
- MS Excel & MS Office
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Urdu
Proficient
C2
Kannada
Advanced
C1
Timeline
Inbound Sales Representative
Accenture
02.2026 - Current
Senior Consultant, Customer Support
IntouchCX
07.2023 - 01.2026
HR Operations Associate (US Support)
Amazon
07.2022 - 01.2023
MBA - HR and Finance
HMS Institute of Technology
Bachelor of Commerce -
Mysore university