Afreen Khan
Delhi
Summary
I am a Senior Operations Associate with 2 years of experience in operations, customer support, and e-commerce management. Skilled in customer relationship management, process coordination, issue resolution, and cross-functional collaboration. Detail-oriented, organized, and committed to delivering efficient operations and excellent customer experiences.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Senior Operations Associate
EZ
Gurgaon
04.2025 - 07.2026
- Managed end-to-end operational workflows, achieving timely task completion and enhancing overall efficiency.
- Managed multiple high-priority projects to ensure timely delivery.
- Monitored performance metrics to identify trends, supporting targeted process improvements.
- Assisted in enhancing operational efficiency and customer satisfaction through process improvements.
- Resolved 100+ customer queries daily via email, chat, and calls while maintaining high service standards.
- Managed customer and client queries via email and calls, ensuring timely resolutions.
- Coordinated with internal teams to resolve client issues efficiently.
- Collaborated with 5+ cross-functional teams to ensure timely completion of operational tasks.
- Facilitated daily operational and administrative activities, ensuring workflow continuity and effective resource allocation.
Support Executive
Insight Alpha
07.2023 - 09.2024
- Executed day-to-day duties with accuracy and efficiency to ensure operational continuity.
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Facilitated connections between professionals and clients to provide specialized insights through a global expert network.
Education
Bachelor of Commerce - Accounting
Dr Preeti Global University
Delhi, IndiaSkills
- E-commerce Operations
- Operations Management
- Process Coordination
- Data analysis
- Microsoft Office
- Cross-functional Collaboration
- Team Coordination
- Meeting Scheduling & Coordination
- Multitasking
- Client Communication
Certification
- Accountability Champion, EZ
- Excellence Award, Insight Alpha
- Advanced Diploma in Computer Application (ADCA), 07/01/23, 09/30/24
- Diploma in Computer Application (DCA), 05/01/24, 12/31/24
Languages
- Hindi, First Language
- English, C2 Proficient
- Arabic, A1 Beginner
- Korean, A1 Beginner
Timeline
Senior Operations Associate
EZ
04.2025 - 07.2026
Support Executive
Insight Alpha
07.2023 - 09.2024
Bachelor of Commerce - Accounting
Dr Preeti Global University