Afreen Aftabuddin Sayyed
Vapi
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Team Leader, Sales Operations
Tech Mahindra Limited
Mumbai
11.2017 - 10.2024
- Provided daily direction and guidance to team members in Sales Operations.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Monitored staff performance and provided feedback on areas of improvement.
- Resolved customer complaints quickly and efficiently.
- Ensured compliance with company policies related to safety, security, and privacy regulations.
- Conducted regular performance reviews with team members to assess strengths and weaknesses.
- Coached team members on best practices for achieving success in their roles.
- Implemented strategies to increase efficiency within the team.
- Assisted in developing marketing campaigns that increased brand awareness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Customer Relations Executive
Vodafone India Services Private Limited
Pune
10.2015 - 11.2017
- Built strong relationships with customers by responding promptly to their inquiries.
- Collaborated with other departments to resolve customer complaints efficiently.
- Prepared reports summarising customer feedback, trends, opportunities and challenges.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Transform Solution Pvt Ltd
Surat
09.2013 - 05.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
Education
GED -
Rajasthan Vidyapeeth(Deemed University)
Vapi08-2007
High School Diploma -
Ashadham( Mother of Hope High School)
Vapi05-2001
Skills
- Sales Coaching
- Customer Retention
- Performance Management
- Objection handling
- Quality Improvement
- Mentoring
- Coaching
- Documentation And Reporting
- Giving Constructive Feedback
- Performance Improvement
Affiliations
- Won London trip from samsung for making maximum sales for s24 as Team leader during the campaign in Sales.
- Honored as best representative by Executive office of London while working for Three network for assisting a Vulnerable customer.
- Won 2 more campaign for samsung getting free dinner in top five star hotel of india for making maximum sales for the samsung products.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1
Websites
hobbies & interests
- Travelling
- Movies
- Cooking
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Team Leader, Sales Operations
Tech Mahindra Limited
11.2017 - 10.2024
Customer Relations Executive
Vodafone India Services Private Limited
10.2015 - 11.2017
Customer Service Representative
Transform Solution Pvt Ltd
09.2013 - 05.2014
GED -
Rajasthan Vidyapeeth(Deemed University)
High School Diploma -
Ashadham( Mother of Hope High School)
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