AFRIN MUJAHID
Mumbai
Summary
Experienced Operations Manager and Metadata professional with over 10+ years of overall experience in Administration, Operations, and Metadata Management. Specializes in business solution automation and analyzing business operations in the Media industry.
Overview
12
12
years of professional experience
Work History
Operations Manager - Metadata
Aeroplay Media Entertainment
Mumbai
07.2023 - Current
- Led a team of metadata analysts and professionals, overseeing the end-to-end implementation and maintenance of metadata management systems and workflows
- Provided guidance, training, and performance evaluation to ensure team efficiency
- Created cost sheets and proposal grids for client approvals, ensuring accurate budget projections and clear presentation of pricing structures for seamless decision-making
- Developed and executed content schedules across platforms to ensure a balanced and engaging programming mix
- Managed content updates and ensured accurate reflection across various platforms, including CMS and Inflight Entertainment (IFE) systems
- Worked closely with IT, product, and business stakeholders to align metadata management initiatives with organizational objectives
- Coordinated with internal teams to streamline workflows and optimize media metadata processes
- Acted as the key decision-maker for day-to-day operations concerning metadata management
- Addressed operational challenges and ensured smooth processing, tagging, and assigning of metadata for content and advertisements
- Proficient in managing operations through project management tools such as Jira, Asana, and SharePoint
- Ensured deadlines were met and project milestones achieved by efficiently organizing tasks and coordinating resources
- Identified areas for process improvements and led initiatives to optimize metadata workflows, reducing turnaround times and increasing operational efficiency
- Ensured the accuracy and clarity of metadata through document proofreading and translations, using online tools for effective communication across global teams.
Senior Metadata Operations
Aeroplay Media Entertainment
Mumbai
06.2022 - 07.2023
- POC for Various Major Airlines (Air India, Malaysia, Jazeera, Garuda, Yemenia)
- Leading a team of metadata analysts and data governance professionals in the implementation and maintenance of metadata management systems and processes
- Independently heading the complete database for the content of the IFE portals
- Developed and implemented data governance policies and procedures
- Leading, training and assigning work to team members
- Worked with cross-functional teams to ensure data quality and consistency across the organization in order to manage media and metadata delivery dates
- Collaborated with IT and business stakeholders to identify and prioritize metadata management initiatives
- Ensuring Tracking, Mapping, Populating, Analyzing the Quality check and processing Media content data into various CMS like MMA - PAC, DCMS - Thales, Zodiac, Moment, Bluebox, Aerohub, Flamingo, Viasat and Project management tools like Jira, Asana, SharePoint
- Solely responsible for making decisions for daily operations of the projects with regards to Metadata, Tagging, advertisement assigning, etc
- Skilled in proofreading the document and translating it to English using online tools, ensuring accuracy and clarity in the final product.
Senior Metadata Coordinator
Anuvu
Mumbai
10.2019 - 06.2022
- Handling Production & QC for Metadata programs
- POC for two major Airlines Singapore and Vistara
- Preparing data documents such as Metadata grids, Mobile App Grids, Programming Grids to process it in various Content Management System using automated tools for different Airlines
- Resizing and processing images using Photoshop as per the requirement
- Coordinating with all internal and external teams for related programs
- Calculated and apply internal working deadlines for related programs
- Supported other metadata and client operations teams with day-to-day issues
- Identifying root cause for issues and try to solve them, as well as elevate to reporting Manager for resolution where necessary
- Managed the workload to ensure deadlines are met on time
- Facilitated meeting with internal & external teams as necessary from time to time
- Managing program progress and data reporting to Anuvu COM's
- Provided training to new resources.
Executive Assistant
Forever Living Products
India
06.2017 - 05.2018
- Studying and understanding the new products and accordingly tackling the issues raised by the clients
- Keeping track of company policy changes or new product launches and provide accurate information to the clients
- Calculating points and maintaining trainers log in excel
- Gathering training schedules every month from different areas
- Mail merging and sending out invitation letters for the events
- Handling and investigating web compliance related issues and amount refund related issues
- Proofreading of company’s policy and notices.
Customer Relationship Executive
RewardPort
India
12.2015 - 05.2017
- Managing calls for the customer queries
- Checking and replying to client mail, email queries raised by program participants
- Assist in day-to-day activities, implementation & monitoring
- Monitoring online customer feedback
- Create & maintain website content and ensure all content is up to date and ensure all pages, products & prices on the site are correct
- Create & implement tactical offers to support specific products and target specific market
- Manage day to day social media implementation
- Co-ordinate all website activity
- Manage channel promotion in coordination with sales marketing
- Maintaining MIS Reports
- Projects Handled for: Johnson & Johnson, Fizzy Foods, Fortune oil, Abbott India, Nitco Premiere, Pringles Ola, Freebucks.
Front Desk Executive
Corion Fertility Clinic
Mumbai
07.2015 - 12.2015
Receptionist
Super Cinema
Mumbai
06.2013 - 06.2014
Telemarketing Executive
RST Holidays
Mumbai
11.2012 - 06.2013
Education
ECCED -
National Academy
01.2020
BACHELOR OF COMMERCE -
Valia College of Commerce
01.2015
PGD (OPERATIONS MGMT.) -
Welingkar Institute of Mgmt
Skills
- Project Management
- Data Analysis
- Hands on experience of Advance excel, Word, PowerPoint
- Working on tools like JIRA, SharePoint, Asana
- Ability to Work Under Pressure
- Ability to Multitask
- Effective Team Leader
- Attention to Detail
- Technical Expertise
Personal Information
Date of Birth: 05/06/92
Custom
- Hindi
- English
- Marathi
Timeline
Operations Manager - Metadata
Aeroplay Media Entertainment
07.2023 - Current
Senior Metadata Operations
Aeroplay Media Entertainment
06.2022 - 07.2023
Senior Metadata Coordinator
Anuvu
10.2019 - 06.2022
Executive Assistant
Forever Living Products
06.2017 - 05.2018
Customer Relationship Executive
RewardPort
12.2015 - 05.2017
Front Desk Executive
Corion Fertility Clinic
07.2015 - 12.2015
Receptionist
Super Cinema
06.2013 - 06.2014
Telemarketing Executive
RST Holidays
11.2012 - 06.2013
ECCED -
National Academy
BACHELOR OF COMMERCE -
Valia College of Commerce
PGD (OPERATIONS MGMT.) -
Welingkar Institute of Mgmt
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