Afrin Qureshi
Pune
Summary
Passionate Deputy Manager with superb customer service and leadership talents. Adept in investigating and handling customer issues and complaints. Strong skills in budgeting and adhering to performance metrics. Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Overview
5
5
years of professional experience
Work History
Deputy Manager
HDFC BANK LTD
Pune
07.2022 - Current
- Working as Virtual Relationship Manager in Customer Service Branch Banking team
- Responsible for acquiring new clients, helping clients by visiting them for their investment in products like fixed deposits, life insurance, and managing their overall financial portfolio, sourcing and servicing Demat accounts, equity sales, and resolving queries.
- Also, taking care of branch walk-in customers for services and cross-selling for banking and investment products, hereby achieving sales targets and revenue.
- Working as back up Team leader as and when handling the Team in absence of Deputy Branch Manager and looking after escalating and complaints in absence of Seniors Authority
- Managing daily management report of debit card, debit pins, cheque book, return cheques and credit cards
- Looking after branch services quality, net promoter score and customer satisfaction and closing queries, discrepancies within TAT hereby avoiding customer escalations
- Handing cash counter easily, high-volume money counts via both manual and machine-driven approaches
- Recognitions for all time high sales in Credit Cards in the months of October/November/December 2021 and January 2022
- Recognitions for all time made Maximum Retail Fixed Deposits in month of January 2022
- Recognitions for all time high sales in Demat in the month of August 2021
- Life Insurance Contest Qualified in the month of May 2022
Business Development Executive
Firstcry.com
Pune
11.2019 - 06.2022
- Source potential Customer from various online channels.
- Develop and sustain relationships with existing customer base, building rapport as a
personable and trusted representative. - Recognized as high performer in consistently completing 100+ daily outbound calls
producing ~20% conversion rate. - Key member in strategizing improved email template, increasing department-wide email
lead generation. - Prepared customized client presentations and quotes.
- Advertise Product Details and Contains on company’s page, social media.
Education
Associate of Arts - Bachelor of Education
Maulana Azad College Marathwada University, Aurang
Aurangabad06-2018
B.com - Banking And Finance
St Vincent College of Arts And Commerce
Pune03-2013
High School Diploma -
Anjuman Islam Peer Mohamed High School & Junior Co
Pune03-2008
High School Diploma -
St Hilda's High School
Pune08-2006
Skills
- Microsoft Excel
- CRM
- Finone
- VPN connectivity
- Flexcube
- Finacle
- Iview
- Power BI
Languages
- English
- Hindi
- Marathi
Disclaimer
I hereby declare that all particulars stated in the C.V. are true to the best of my Knowledge & belief.
Personal Information
- Date of Birth: 03/04/98
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Leadership and achievements
- Recognitions for all time high sales in Credit Cards in the months of October/November/December 2021 and January 2022.
- Recognitions for all time made Maximum Retail Fixed Deposits in month of January 2022.
- Recognitions for all time high sales in Demat in the month of August 2021.
- Life Insurance Contest Qualified in the month of May 2022.
- Life Insurance Contest Qualified in the month of August 2022.
- Recognitions for all time made Maximum Retail Fixed Deposits for the Financial Year of 2023 to 2024.
- General Insurance Contest Qualified in the month of JFM 2023
Timeline
Deputy Manager
HDFC BANK LTD
07.2022 - Current
Business Development Executive
Firstcry.com
11.2019 - 06.2022
Associate of Arts - Bachelor of Education
Maulana Azad College Marathwada University, Aurang
B.com - Banking And Finance
St Vincent College of Arts And Commerce
High School Diploma -
Anjuman Islam Peer Mohamed High School & Junior Co
High School Diploma -
St Hilda's High School
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Francis VanlalmawiaFrancis Vanlalmawia
Cashier Assistant Manager at HDFC BANK LTDCashier Assistant Manager at HDFC BANK LTD
Amol Dilip WaniAmol Dilip Wani
Senior Specialist – Client Services Project Manager at NICE Interactive SolutionsSenior Specialist – Client Services Project Manager at NICE Interactive Solutions