Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Afrin Shoukath

Bangalore

Summary

Dynamic Solutions Engineer with a proven track record at Kaseya Software, adept at designing impactful technical solutions and enhancing client satisfaction. Skilled in cloud platforms and cybersecurity, I excel in stakeholder communication and critical thinking, driving successful project outcomes and delivering high-quality presentations that align with business objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Solutions Engineer

Kaseya Software
Bangalore
01.2025 - Current
  • Designed and presented tailored technical solutions that addressed specific client needs and challenges.
  • Coordinated with engineering teams to align product capabilities with market demands.
  • Collaborated with sales teams to create strategic proposals and presentations that effectively communicated value to clients.
  • Conducted thorough system analyses to identify client requirements and challenges.
  • Provided expert support during product demonstrations and technical presentations.
  • Analyzed customer requirements to identify optimal solutions aligned with their business objectives.
  • Developed and delivered technical presentations to prospects, customers, and internal teams.
  • Participated in design discussions with clients to understand their needs and develop appropriate solutions.

Professional Services Senior Consultant

Kaseya Software
Bangalore
07.2017 - 12.2024
  • Collaborated with business partners to identify requirements and design tailored business solutions that align with client objectives.
  • Pre/Post Sales Management- Delivering product demonstrations, presentations, and proofs-of-concept for customers on Kaseya Remote Monitoring and Management, monitoring, and Network applications.
  • Setting up cloud and on-premises application servers, installing the necessary applications, and fully automating IT tasks to meet customer needs.
  • Developing and implementing efficient and secure procedures for data handling and analysis.
  • Serving as a direct focal point for customers, partners, vendors, internal organizations, and mid/senior level management in post-sales management.
  • Evaluated security risks associated with data, software, and hardware, establishing policies and contingency plans that mitigate potential security breaches.
  • Conducting software functionality reviews to ensure compliance with company security standards and providing customers with reports on necessary modifications.
  • Developing quality control mechanisms to ensure timely delivery of solutions, ultimately increasing business prospects for the organization.
  • Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, and key performance indicators (KPIs) to measure and provide cloud benefits.
  • Provided billable professional services to enhance client satisfaction and business operations.

Senior Operations Professional

IBM India
Bangalore
10.2016 - 07.2017
  • Role - Windows Server and VMware administrator - L2 Engineer
  • Led operational initiatives to improve process efficiency across multiple departments.
  • Collaborated with cross-functional teams to streamline project workflows and enhance communication.
  • Developed training materials for staff to promote best practices in operations management.

IT Operation Analyst

Accenture
Bangalore
09.2012 - 09.2016
  • Role 2- Microsoft /VMWare Server Administrator
  • Role 1- Cloud Operation Engineer
  • Role 3- Infrastructure Monitoring

Education

Bachelor of Engineering (B.E) - Electronics and Communication

East Point College of Engineering
Bangalore
08.2012

Skills

  • Cloud platforms (AWS and Azure)
  • Cloud migration and formation
  • Network architecture
  • Network protocols (TCP/IP, DHCP, DNS, NAT, VPN, SNMP)
  • Virtualization
  • Cybersecurity expertise
  • SQL proficiency
  • Critical thinking and problem solving
  • Team management skills
  • Stakeholder communication
  • Sales-driven mindset
  • Effective communication
  • Collaboration skills

Certification

AWS Certified Cloud Practitioner, AWS Solutions Architect Associate, ITIL 2011 Foundation, Microsoft Certified Professional.

Timeline

Solutions Engineer

Kaseya Software
01.2025 - Current

Professional Services Senior Consultant

Kaseya Software
07.2017 - 12.2024

Senior Operations Professional

IBM India
10.2016 - 07.2017

IT Operation Analyst

Accenture
09.2012 - 09.2016

Bachelor of Engineering (B.E) - Electronics and Communication

East Point College of Engineering
Afrin Shoukath