Afrin Shoukath
Bangalore
Summary
Dynamic Solutions Engineer with a proven track record at Kaseya Software, adept at designing impactful technical solutions and enhancing client satisfaction. Skilled in cloud platforms and cybersecurity, I excel in stakeholder communication and critical thinking, driving successful project outcomes and delivering high-quality presentations that align with business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Solutions Engineer
Kaseya Software
Bangalore
01.2025 - Current
- Designed and presented tailored technical solutions that addressed specific client needs and challenges.
- Coordinated with engineering teams to align product capabilities with market demands.
- Collaborated with sales teams to create strategic proposals and presentations that effectively communicated value to clients.
- Conducted thorough system analyses to identify client requirements and challenges.
- Provided expert support during product demonstrations and technical presentations.
- Analyzed customer requirements to identify optimal solutions aligned with their business objectives.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Participated in design discussions with clients to understand their needs and develop appropriate solutions.
Professional Services Senior Consultant
Kaseya Software
Bangalore
07.2017 - 12.2024
- Collaborated with business partners to identify requirements and design tailored business solutions that align with client objectives.
- Pre/Post Sales Management- Delivering product demonstrations, presentations, and proofs-of-concept for customers on Kaseya Remote Monitoring and Management, monitoring, and Network applications.
- Setting up cloud and on-premises application servers, installing the necessary applications, and fully automating IT tasks to meet customer needs.
- Developing and implementing efficient and secure procedures for data handling and analysis.
- Serving as a direct focal point for customers, partners, vendors, internal organizations, and mid/senior level management in post-sales management.
- Evaluated security risks associated with data, software, and hardware, establishing policies and contingency plans that mitigate potential security breaches.
- Conducting software functionality reviews to ensure compliance with company security standards and providing customers with reports on necessary modifications.
- Developing quality control mechanisms to ensure timely delivery of solutions, ultimately increasing business prospects for the organization.
- Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, and key performance indicators (KPIs) to measure and provide cloud benefits.
- Provided billable professional services to enhance client satisfaction and business operations.
Senior Operations Professional
IBM India
Bangalore
10.2016 - 07.2017
- Role - Windows Server and VMware administrator - L2 Engineer
- Led operational initiatives to improve process efficiency across multiple departments.
- Collaborated with cross-functional teams to streamline project workflows and enhance communication.
- Developed training materials for staff to promote best practices in operations management.
IT Operation Analyst
Accenture
Bangalore
09.2012 - 09.2016
- Role 2- Microsoft /VMWare Server Administrator
- Role 1- Cloud Operation Engineer
- Role 3- Infrastructure Monitoring
Education
Bachelor of Engineering (B.E) - Electronics and Communication
East Point College of Engineering
Bangalore08.2012
Skills
- Cloud platforms (AWS and Azure)
- Cloud migration and formation
- Network architecture
- Network protocols (TCP/IP, DHCP, DNS, NAT, VPN, SNMP)
- Virtualization
- Cybersecurity expertise
- SQL proficiency
- Critical thinking and problem solving
- Team management skills
- Stakeholder communication
- Sales-driven mindset
- Effective communication
- Collaboration skills
Certification
AWS Certified Cloud Practitioner, AWS Solutions Architect Associate, ITIL 2011 Foundation, Microsoft Certified Professional.
Timeline
Solutions Engineer
Kaseya Software
01.2025 - Current
Professional Services Senior Consultant
Kaseya Software
07.2017 - 12.2024
Senior Operations Professional
IBM India
10.2016 - 07.2017
IT Operation Analyst
Accenture
09.2012 - 09.2016
Bachelor of Engineering (B.E) - Electronics and Communication
East Point College of Engineering