Afroj Maskatiya
Surat
Summary
Dynamic, goal-oriented, and hands-on Senior Operations & Logistics Manager with over 8 years of expertise in the e-commerce and logistics industry. Adept at streamlining operations, enhancing delivery networks, managing teams, and reducing costs while maintaining high service levels. Known for driving operational excellence, developing high-performing teams, and implementing innovative logistics solutions to optimize performance and scalability.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Deliberate professional with several years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation.
Overview
11
11
years of professional experience
Work History
Senior Operations Manager
Elasticrun ( Ntex transportation services pvt ltd )
Surat
04.2024 - Current
- Lead operations for delivery stations with 50+ staff ensuring daily dispatches and timely deliveries.
- Reduced turnaround time and last-mile delivery issues by implementing optimized route maps.
- Conducted quarterly audits and SOP evaluations leading to process efficiency improvements.
- Partnered with cross-functional teams for seamless logistics planning and customer success.
- Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Operations Manager
Elasticrun ( Ntex transportation services pvt ltd )
Surat
04.2023 - 04.2024
- Supervised warehouse and delivery logistics, meeting 98% SLA adherence.
- Automated shipment tracking and real-time escalation workflows.
- Mentored team leads and logistics officers to handle growing delivery volumes efficiently.
- Performed cost analysis for various projects to determine budget requirements.
- Presented performance and productivity reports to supervisors.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Area Manager
Elasticrun ( Ntex transportation services pvt ltd )
Surat
10.2021 - 04.2023
- Oversaw regional operations across multiple hubs including workforce planning and P&L ownership.
- Launched KPI-based dashboard tracking and standardized operational reviews.
- Led implementation of new WMS software across all stations in the area.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Identified business opportunities by analyzing consumer trends within local markets.
Station Manager
Elasticrun ( Ntex transportation services pvt ltd )
Surat
04.2021 - 10.2021
- Managed inbound and outbound logistics, ensuring daily targets and service levels.
- Improved asset utilization by 18% through effective inventory and fleet scheduling.
- Developed strategies for improving customer satisfaction ratings by implementing new services or programs.
Team Leader
Elasticrun ( Ntex transportation services pvt ltd )
Surat
04.2017 - 04.2021
- Trained and monitored delivery executives and assistants.
- Implemented shift optimization that increased delivery capacity by 25%.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Associate Relationship Manager
Elasticrun ( Ntex transportation services pvt ltd )
Surat
10.2016 - 04.2017
- Acted as the main point of contact for key logistics clients and oversaw SLA metrics.
- Collaborated with tech teams to roll out customer-facing delivery portals.
Team Leader
Quick Logistics
Surat
04.2014 - 10.2016
- Coordinated delivery logistics for B2B and B2C accounts.
- Successfully expanded service coverage and reduced failed delivery cases by 20%.
Education
Bachelor of Commerce (B.Com) - Finance
Veer Narmad South Gujarat University
Surat05-2015
Skills
- Logistics & Distribution Management
- Warehouse & Inventory Operations
- Fleet and Delivery Management
- Cost Optimization & Budgeting
- People Leadership & Development
- Route & Shipment Planning
- KPI Tracking & SLA Adherence
- Vendor & Partner Management
- Client Relationship Management
- Data Analysis & Reporting
- Microsoft Excel (Advanced Analytics & Pivot Tables)
- Google Sheets
- Google Docs
- Google Slides
- WMS & TMS Platforms (ShipRocket, Unicommerce)
- CRM Tools (Zoho, Salesforce)
- Data Dashboarding (Google Data Studio)
- Logistics coordination
- Warehouse management
- Cost analysis
- Route planning
- KPI tracking
- Team leadership
- Customer engagement
- Quality assurance
- Project management
- Cross-functional collaboration
- Performance reporting
- Inventory control
- Employee training
- Employee motivation
- Benchmarking
- Multitasking
- Vendor management
- Manage operations
- Customer relations
- Cross-functional coordination
- Communication
- Performance improvement
- Safety management
- Relationship building
- Time management abilities
- Operational excellence
- Employee coaching
- Conflict resolution
- Revenue growth
- Business intelligence
- Excellent communication
- Supply chain management
- Procurement
- Budget control
- Schedule management
- Revenue generation
- Management team building
- Productivity improvement
- Reliability
- Cost analysis and savings
- Resource allocation
- Facility management
- Effective leader
- Profit and loss accountability
- Data management
- Employee relations
- Operational efficiency
Websites
Languages
English
Elementary
A2
Hindi
Proficient
C2
Gujarati
Proficient
C2
Timeline
Senior Operations Manager
Elasticrun ( Ntex transportation services pvt ltd )
04.2024 - Current
Operations Manager
Elasticrun ( Ntex transportation services pvt ltd )
04.2023 - 04.2024
Area Manager
Elasticrun ( Ntex transportation services pvt ltd )
10.2021 - 04.2023
Station Manager
Elasticrun ( Ntex transportation services pvt ltd )
04.2021 - 10.2021
Team Leader
Elasticrun ( Ntex transportation services pvt ltd )
04.2017 - 04.2021
Associate Relationship Manager
Elasticrun ( Ntex transportation services pvt ltd )
10.2016 - 04.2017
Team Leader
Quick Logistics
04.2014 - 10.2016
Bachelor of Commerce (B.Com) - Finance
Veer Narmad South Gujarat University